ESSENTIAL FUNCTIONS
May perform any or all of the following duties:
Partners with Sr. Director of Company Operations, Area Manager and District Managers (DM's) Franchise Management to determine training needs. Analyzes operational and developmental opportunities, designs strategic regional solutions that support our field operations. Designs training strategy plans that meet established timelines and budget parameters. Conducts training, development and education sessions; evaluates their effectiveness and provides feedback, training materials, tools and programs to the appropriate departments and/or individuals. Identifies and implements process improvement capabilities to drive business results. Performs the Restaurant General Manager training process for newly hired managers. Establishes Company training-restaurant locations within region and continuously monitors measures to achieve processes, quality standards, and commitments. Plans, directs and coordinates the training of new product rollouts within the region. Demonstrates excellent oral and written communication skills; communicates effectively with various contacts (internal and external). Consistently exercises independent judgment and discretion in matters of significance. Attends seminars and completes other training to remain current on industry trends. Participates in company meetings, webinars and conference calls. Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements.
POSITION QUALIFICATIONS/CORE COMPETENCIES
Must possess approximately three (3) to five (5) years of experience in a General Manager or multi-unit supervisory role. Field Training experience in retail/restaurant organization is preferred. BA/BS Degree preferred.
Must be proficient in all Microsoft Office programs including Word, PowerPoint and Excel. Must have excellent presentation skills. Must have outstanding interpersonal relationship building and employee coaching skills. Must be able to handle multiple projects simultaneously and accommodate shifting business priorities. Must be able to work as a team and independently. Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results. Must have strong work ethics and a high level of confidentiality to ensure proper handling of sensitive information.
WORK ENVIRONMENT
Corporate Office fast-paced, high volume of activity and a deadline-driven environment.
PHYSICAL DEMANDS
Sitting for extended periods of time, using telephone, typing and/or operating a computer and/or mouse. Travels as needed approximately fifty (50)%.
THE COMPANY RETAINS THE RIGHT TO CHANGE OR ASSIGN OTHER DUTIES TO THIS POSITION AS DEEMED APPROPRIATE WITH OR WITHOUT NOTICE.