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Get My Parking
Actively Hiring
Bring AI to your parking
Expanding market presence
Expanding market presence
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Hardware Support Engineer- Intern
Bengaluru
- |No experience required
- |Full Time
Reposted: 1 month ago• Recruiter recently active
Job Location
Bengaluru
Remote Work Policy
In office
Visa Sponsorship
Not Available
RelocationAllowed
Skills
SQL
IoT
Networking & TCP/IP
Installation
Hardware troubleshooting
Hiring contact
Sukanya Sahoo
Employee
Bengaluru
About the job
Job Responsibilities:
- Monitor critical applications and infrastructure such as Kibana, Firebase Crashlytics, APM tools, CloudWatch, etc., and proactively identify anomalies or service degradation.
- Manage end-to-end incident lifecycle: log, track, and resolve tickets, and provide RCA (Root Cause Analysis) and summary reports to stakeholders.
- Diagnose and troubleshoot software, hardware, networking, and system-level issues.
- Handle on-ground incidents and coordinate with field engineers for device installation, calibration, and replacement.
- Work with IoT hardware and embedded systems including ANPR cameras, sensors, and edge controllers.
- Configure, validate, and monitor device health, firmware, and connectivity.
- Troubleshoot API-based integrations between edge devices, backend systems, and third-party platforms.
- Ensure proper event flow sequencing and identify processing gaps.
- Analyze logs and telemetry data for device-level and API-level issues.
- Develop troubleshooting guides, SOPs, and diagnostic tools.
- Drive Service Improvement Plans (SIP) focusing on system reliability and uptime.
- Collaborate with Incident Resolution Teams, SDMs, and stakeholders for faster service restoration.
- Participate in weekly/monthly review meetings with internal and external stakeholders.
- Follow defined escalation paths and ensure SLA adherence.
- Communicate effectively across teams, including engineers and senior management.
- Flexible to work in rotational shifts.
Skills:
Core Technical Skills:
- Experience in scripting: Python / Shell / JavaScript
- Knowledge of Java-based applications (good to have)
- Strong SQL knowledge
- Hands-on experience with Linux OS
Hardware & IoT Skills:
- Experience with ANPR camera systems and video-based monitoring
- Knowledge of IoT devices, sensors, and edge controllers
- Familiarity with parking hardware (boom barriers, RFID readers, loop detectors)
- Understanding of camera protocols (RTSP, ONVIF)
- Device networking knowledge (IP configuration, ports, NAT)
- Experience in firmware upgrades and remote device management
- Hands-on hardware installation and troubleshooting
API & Integration:
- Strong understanding of REST APIs
- Experience with API debugging (request/response validation, error handling)
- Familiarity with tools like Postman and cURL
- Understanding of real-time/event-driven systems
Monitoring & Observability:
- Experience with Grafana, Kibana, APM tools
- Ability to analyze logs, metrics, and system behavior
Networking & Systems:
- Knowledge of TCP/IP, DNS, VPNs
- Ability to troubleshoot network issues for IoT devices
- Understanding of latency, packet loss, and connectivity issues
Process & Tools:
- Basic knowledge of ITIL framework
- Familiarity with Agile methodology
- Experience with Atlassian tools (Jira, Confluence)
Soft Skills:
- Strong analytical and logical thinking
- Problem-solving skills
- Good communication and stakeholder management
- Ability to work in high-pressure environments
Apply Now
About the company
Get My Parking
Actively Hiring
More jobs
Bring AI to your parking51-200 Employees
United States
51-200
SaaS
Automotive
Transportation
Parking
Mobility
Expanding market presence
Employees joined from
Infosys
Gorb
Athena Partners Strategy Group
CornerTable
Issaquah High School
Learn more about Get My Parking
Funding
AMOUNT RAISED
$10.5M
FUNDED OVER
5 rounds
Rounds
B
$6000000
Series B - May 2021+4
View Get My Parking's funding history
Founders
Chirag Jain
CEO • 11 years
View the team
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View all jobs at Get My Parking
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