Hardware Support Operative

Hardware Support Operative

Location: Euless, Texas
Employment Type: Full-Time
Department: Warehouse
Reports To: Operations Manager
Salary: $18-$25 per hour

Who You Are

You are a hands-on, detail-oriented person with a genuine interest in IT hardware and technology. You have a good eye for detail, enjoy learning about different devices and components, and understand how small differences can impact their value.

You thrive in a fast-paced warehouse environment where accuracy, organization, and teamwork are essential. You are reliable, proactive, and comfortable handling large volumes of equipment while ensuring everything is correctly identified, organized, and moved through the IT lifecycle.

Above all, you are curious, willing to learn, and excited to develop your hardware knowledge while helping Mender recover the maximum value from the technology we receive.

Who We Are

At Mender, we help organizations maximize the value of retired technology through industry-leading IT Asset Disposition (ITAD), Data Center Decommissioning, and technology lifecycle services.

Our customers trust us because we believe in doing business the right way. We value honesty, transparency, innovation, and treating people with respect.

Everything we do is guided by our core values:

• No Drama
• Honesty & Transparency
• Humanity
• Innovation
• Stewardship

As we continue to grow, we're looking for people who share those values and want to build something exceptional.

The Opportunity

As a Hardware Support Operative, you’ll play a hands-on role in the early stages of the IT asset lifecycle, helping Mender identify, sort, and assess the technology we receive.

Based in our Euless, Texas site, you’ll work with a wide range of IT equipment, from laptops and desktops to servers, networking equipment, components, and peripherals. You’ll help determine where each item belongs and whether it is best suited for reuse, resale, refurbishment, further testing, parts recovery, or recycling.

With thousands of devices and components moving through our operation, your attention to detail and ability to recognize value will be key to helping Mender maximize the value of every asset.

This role is ideal for someone with a genuine interest in IT hardware who is curious, reliable, hands-on, and keen to develop their technical knowledge. Previous professional IT experience is not essential.

What You'll Be Doing

• Receive, sort, and organize incoming recycled IT equipment.
• Identify and categorize IT hardware, components, and peripherals.
• Check manufacturers, model numbers, specifications, serial numbers, and other identifying information.
• Assess equipment for resale, reuse, refurbishment, parts recovery, or recycling.
• Sort equipment into the correct workflow, location, or next stage of the IT lifecycle.
• Maintain accurate inventory records and data entry.
• Identify potentially high-value or unusual equipment and escalate where appropriate.
• Handle equipment carefully to preserve its condition and value.
• Maintain a clean, organized, and safe warehouse environment.
• Work closely with the operations team to keep equipment moving efficiently.
• Follow processes for handling, sorting, tracking, and storing IT assets.
• Identify opportunities to improve warehouse organization and asset recovery.
• Continue developing your knowledge of IT hardware, equipment values, and the technology lifecycle.

What We're Looking For

Required

• Genuine interest in computers, IT hardware, electronics, or technology.
• Strong attention to detail and a methodical approach to work.
• Good organizational skills and ability to manage large volumes of inventory.
• Ability to follow processes accurately and consistently.
• Comfortable working in a fast-paced warehouse environment.
• Reliable, proactive, and willing to take ownership of your work.
• Able to work independently while contributing effectively to a team.
• Good communication skills and willingness to ask questions and learn.
• Comfortable safely handling and moving IT equipment.

Ready to Apply?

If you're excited about technology, enjoy working with your hands, and want to develop your knowledge of IT hardware while helping Mender recover more value from retired technology, we'd love to hear from you.

Apply today and let's start the conversation.