HCM Support Analyst

The HCM Support Analyst provides technical and functional support for Peco Foods’ UKG Pro and UKG Workforce Management environments. The role helps maintain reliable HCM operations through reporting, data validation, issue resolution, user assistance, system administration, and support for system changes.

Primary Responsibilities

• Deliver day-to-day technical and functional assistance for UKG Pro and UKG Workforce Management to HR and other approved users.
• Develop and maintain UKG reports and queries, fulfill scheduled and on-demand reporting requests, and guide users toward suitable data and reporting options.
• Review and verify employee, organizational, timekeeping, and related HCM data, resolving inconsistencies and data-quality concerns.
• Diagnose and resolve UKG Pro and Workforce Management problems involving employee records, timekeeping, scheduling, attendance, accruals, reports, security, configuration, and performance.
• Assist with UKG Pro and Workforce Management configuration, security, upkeep, and administration as directed by the HCM Administrator.
• Oversee interfaces and data transfers between UKG Pro, Workforce Management, and connected enterprise applications, addressing failures as needed.
• Participate in UKG upgrades, releases, enhancements, implementations, and related initiatives by gathering requirements, testing, validating results, and documenting outcomes.
• Develop and update technical and functional materials, including user instructions, reporting guides, procedures, and troubleshooting references.
• Partner with HR, Payroll, IT, and business stakeholders to clarify requirements and convert operational needs into practical solutions.
• Assist with user training and explaining UKG functionality, reporting tools, and system workflows.
• Recommend opportunities to simplify, automate, and improve HCM processes by making better use of UKG capabilities and reporting.
• Safeguard confidential employee and business data in accordance with established IT, security, privacy, and access-control requirements.
• Act as the initial escalation resource for common HCM system and reporting problems, referring more complex issues to the HCM Administrator, IT, UKG, or another appropriate party.

Minimum Qualifications

• Up to two years of experience in IT, business systems, data analysis, HRIS/HCM, or a comparable field; applicable education or hands-on experience may be accepted in place of professional experience.
• Demonstrated analytical and problem-solving ability, supported by strong attention to detail.
• Working proficiency in Microsoft Excel for reviewing, organizing, manipulating, and validating data.
• Capacity to quickly learn and support complex enterprise systems while recognizing relationships among applications and data.
• Clear written and verbal communication skills, including the ability to present technical information in terms nontechnical audiences can understand.
• Effectiveness in a cooperative, team-focused work environment.

Preferred Qualifications

• Familiarity with UKG Pro, UKG Workforce Management, or both platforms.
• Prior support experience with an HRIS, HCM, ERP, or similar enterprise business system.
• Experience building reports, queries, or dashboards within an enterprise application.
• Knowledge of advanced Excel features, IBM Cognos, Power Query, Power BI, SQL, or comparable data-analysis technologies.
• Exposure to software testing, system deployments, integrations, or the preparation of technical documentation.
• An associate’s or bachelor’s degree in Information Technology, Information Systems, Computer Science, Business, Data Analytics, Human Resources, or a related discipline, or an equivalent combination of practical experience.