OverviewBaker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.
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Job Description:
Baker Tilly is seeking a
Head of Design - Agentic Experience to lead the design of AI-powered products that enable professionals to collaborate confidently and effectively with AI agents. This role will shape intuitive, trustworthy experiences that make AI reasoning, confidence, evidence, and human oversight transparent and actionable. As a founding design leader within the AI Product Management & Design organization, this individual will work hands-on alongside product managers, engineers, and subject matter experts to translate complex AI capabilities into practical, high-quality solutions that support professional judgment and accountability.
This is a highly collaborative, hands-on leadership opportunity responsible for establishing the firm's agentic design principles, developing scalable interaction patterns, and building the foundation for a consistent design experience across AI products. The ideal candidate combines exceptional product design expertise, deep understanding of human-AI interaction, strong technical fluency, and the ability to lead through influence while delivering innovative solutions in a fast-paced, evolving environment.
Responsibilities- Lead Agentic Product Design: Own the end-to-end design of AI-powered product experiences, from initial concepts and working prototypes through production launch and continuous improvement, beginning with BT Compass.
- Establish Design Strategy and Standards: Define and implement interaction principles and design standards for AI reasoning, confidence indicators, evidence transparency, provenance, escalation, and human-in-the-loop decision-making.
- Drive Cross-Functional Collaboration: Partner closely with product management, engineering, architecture, and subject matter experts to align product requirements, user experiences, technical capabilities, and acceptance criteria.
- Conduct User Research and Validation: Engage directly with firm practitioners to understand workflows, evaluate how professionals review and interact with AI agents, and translate research findings into actionable design improvements.
- Build Scalable Design Foundations: Develop and maintain lightweight design systems, reusable components, and consistent interaction patterns that support a growing portfolio of AI-enabled products.
- Enable Continuous Learning and Improvement: