Position Summary

The Head of Site Management will be responsible for overseeing the operations, support, and maintenance of our Level 4 DC Fast Charging stations across all locations. This role will also manage inventory, monitor equipment, and lead the development of an internal technician program utilizing Rivian Sprinter vans for on-site support and mobile inventory. The ideal candidate will be an experienced leader in operations management with a strong technical background in EV charging infrastructure or related industries.

Key Responsibilities

Site Operations and Maintenance: 

• Oversee day-to-day operations of all Level 4 DC Fast Charging sites, ensuring optimal uptime and efficiency.
• Implement preventative maintenance schedules and emergency repair protocols to minimize downtime.
• Lead and manage internal technicians in performing routine and emergency repairs at charging locations

Support and Customer Service: 

• Ensure that technical support and customer service teams provide timely, high-quality support for station users.
• Monitor and respond to issues related to charging station performance and customer feedback.
• Implement and maintain remote monitoring systems to track station performance in real-time.

Inventory and Supply Chain Management: 

• Manage inventory of all spare parts, tools, and equipment needed to maintain Level 4 DC Fast Charging stations.
• Work closely with the procurement team to ensure timely sourcing and availability of key parts and components.
• Maintain accurate records of equipment usage, repairs, and replacements.

Technician Program Development: 

• Build and lead the internal technician program, utilizing Rivian Sprinter vans for on-site support and repairs.
• Develop training programs and certification requirements for technicians to ensure high standards of service.
• Manage fleet logistics, ensuring that the technician teams are dispatched efficiently to address issues across locations.

Monitoring and Reporting: 

• Utilize data from monitoring systems to assess performance, track key performance indicators (KPIs), and identify areas for improvement.
• Provide regular updates to senior leadership on station performance, maintenance needs, and operational issues.
• Develop and implement systems for continuous improvement of site management processes.

Stakeholder Collaboration: 

• Coordinate with other departments including construction, engineering, and IT to ensure site installations and upgrades are completed efficiently.
• Work with external contractors and suppliers to maintain smooth site operations.
• Serve as the primary point of contact for escalated operational issues.

Required Qualifications

• Bachelor’s degree in engineering, operations management, or a related field (Master’s preferred).
• Minimum of 8-10 years of experience in operations management, preferably with hands-on experience in maintaining distributed systems in EV charging infrastructure, energy, or related sectors (e.g., HVAC, electrical systems, Telecom networks, industrial machinery, etc.).
• Strong technical knowledge of DC Fast Charging technology and associated equipment.
• Proven experience in managing teams, developing technician programs, and overseeing multi-site operations.
• Experience with overseeing preventive, corrective, and predictive maintenance programs is a plus.
• Specific experience in managing maintenance of distributed equipment or assets across multiple locations or facilities.
• Experience with fleet management, especially utilizing service vans (preferably Rivian or similar).
• Strong problem-solving skills, with the ability to handle complex and technical challenges.
• Excellent organizational and communication skills.
• Experience with data monitoring systems and a data-driven approach to operations management.

Preferred Qualifications

• Knowledge of Rivian Sprinter vans and their use in field service operations.
• Familiarity with EV charging standards, compliance, and safety protocols.
• Experience working in a high-growth, fast-paced environment.
• Strong knowledge of mechanical and electrical systems, control systems, and the specific equipment being used within the organization.
• Experience in planning, executing, and managing large maintenance projects, including budget control, resource allocation, and timeline management.
• Experience in planning, executing, and managing large maintenance projects, including budget control, resource allocation, and timeline management.
• Ability to troubleshoot complex systems, diagnose issues, and develop solutions quickly.
• Familiarity with relevant safety standards (OSHA, ISO) and environmental regulations.
• Strong leadership skills to manage, mentor, and develop a team of maintenance technicians. Experience in managing teams across multiple sites or distributed locations can be essential.
• Excellent communication skills to liaise with other departments, vendors, and stakeholders.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package including health, dental, and vision.
• Opportunities for growth and advancement in a rapidly expanding industry.
• Company-sponsored training and professional development opportunities.