Health Information Services Technician

Location: Torrance, CA 90048
Work Schedule: Monday Friday, 8:00 AM 4:30 PM
Work Arrangement: On-site

We are seeking an experienced Medical Records Specialist / Release of Information (ROI) Specialist with hands-on experience using the Epic Release of Information (ROI) module. The ideal candidate will have a background in medical records processing, HIPAA compliance, and fulfilling patient information requests accurately and efficiently.

• Process medical records requests from patients, healthcare providers, physicians' offices, attorneys, and law firms.

• Use the Epic Release of Information (ROI) module to review, process, and fulfill records requests.

• Verify authorization and ensure the appropriate release of confidential patient information.

• Maintain compliance with HIPAA regulations and applicable state and federal privacy laws.

• Manage requests received through multiple channels, including electronic fax and other document processing systems.

• Use Kofax and PDF applications to review, organize, and process medical records.

• Respond to customer inquiries and provide assistance with records requests.

• Maintain at least 95% accuracy in data entry and document processing.

• Complete requests within established turnaround times.

• High School Diploma or GED required.

• Minimum 3 years of relevant medical records, health information management, or Release of Information experience.

• At least 1 year of hands-on experience with the Epic ROI (Release of Information) module.

• Working knowledge of HIPAA, patient confidentiality, and medical records release procedures.

• Experience with Kofax, PDF applications, and electronic fax (e-fax).

• Strong data entry, document processing, communication, and organizational skills.

Preferred:

• RHIT or RHIA certification. Certification is not required.