Healthcare Operations Manager

Our Deloitte Strategy & Transactions team helps guide clients through their most critical moments and transformational initiatives. From strategy to execution, this team delivers integrated, end-to-end support and advisory services covering valuation modeling, cost optimization, restructuring, government operations modernization, business design and transformation, infrastructure and real estate, mergers and acquisitions (M&A), and sustainability. Work alongside clients every step of the way, helping them navigate new challenges, avoid financial pitfalls, and provide practical solutions at every stage of their journey-before, during, and after any major transformational projects or transactions.

Work you'll do

As a Manager, Strategy, Growth, and Transformation on the Operations Transformation team, you will:

Lead the analysis of hospital performance and utilization data to provide state and health system clients with clear, actionable insights under the Rural Health Transformation Program. This role serves as the operational backbone of engagement teams, translating complex payer, cost report, and utilization data into findings that identify viable interventions for rural hospitals. The ideal candidate brings deep experience analyzing hospital financials and utilization patterns across commercial and government payer types.

Role responsibilities include:
• Analyze hospital cost reports, audited financial statements, and payer mix data to assess financial performance and viability
• Interpret utilization, catchment, and migration data to identify service line and market dynamics affecting rural hospitals
• Identify and evaluate the financial levers available to hospitals (e.g., service line changes, staffing models, payer contracting) and assess their potential impact
• Translate complex data analysis into clear, client-ready insights and recommendations
• Manage day-to-day delivery of operational and financial analysis workstreams, overseeing supporting analysts
• Work with project leadership to shape recommendations for client presentations and program design
• Identify and flag data quality issues or gaps that could affect the reliability of findings

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

The team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Operations Transformation offering provides NextGen core operational solutions and operating models, business-led technology support, and process optimization services, maximizing value to our government clients' missions.

Qualifications

Required:

• Bachelor's degree in Health Administration, Finance, Economics, or a related field
• 7+ years of experience in hospital finance, healthcare operations, or a related analytical role
• Demonstrated experience interpreting Medicare, Medicaid, and commercial payer data
• Strong understanding of hospital cost reports and audited financial statements
• Experience analyzing catchment area, patient migration, and utilization data
• Advanced Excel skills; ability to manage and analyze large, complex datasets
• Ability to travel 25%, on average, based on the work you do and the clients and industries/sectors you serve
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred:

• Experience with rural or critical access hospital financial and operating dynamics
• Familiarity with hospital valuation methodologies or financial distress indicators
• Advanced degree (MHA, MBA, MPH) preferred
• Experience managing junior analysts or delivery teams
• Exposure to data visualization or reporting tools (e.g., Tableau, Power BI)

For individuals assigned and/or hired, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to Richmond, VA and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $128,000 to $252,500.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com .