Healthcare Operations Manager

•  Manage day-to-day center operations across multiple service lines and locations. 
•  Oversee patient intake, scheduling, authorizations, and service coordination. 
•  Ensure compliance with Medicaid, commercial insurance, HIPAA, and state regulations. 
•  Lead provider credentialing and payer enrollment processes. 
•  Monitor operational KPIs, including census, utilization, cancellations, productivity, and revenue cycle metrics. 
•  Develop and implement policies, procedures, and workflow improvements. 
•  Collaborate with Clinical Directors, BCBAs, and therapy teams to support high-quality care delivery. 
•  Supervise administrative staff and provide coaching, training, and performance management. 
•  Support budgeting, forecasting, and cost-control initiatives. 
•  Manage vendor relationships, facility operations, and operational projects. 
•  Drive continuous improvement initiatives to enhance patient and family experience. 

•  Bachelor's degree in healthcare administration, Business Administration, Public Health, or related field. 
•  3–5+ years of healthcare operations leadership experience. 
•  Experience in ABA therapy, behavioral health, autism services, or pediatric healthcare preferred. 
•  Strong knowledge of insurance authorization, credentialing, compliance, and healthcare regulations. 
•  Experience with EHR/EMR systems and operational reporting. 
•  Proven leadership, project management, and process improvement skills. 

•  Operational Excellence.
•  Regulatory Compliance.
•  Financial & Revenue Cycle Management. 
•  Strategic Planning. 
•  Team Leadership. 
•  Process Improvement.
•  Stakeholder Management. 
•  Data-Driven Decision Making. 
•  Patient & Family-Centered Service.

HR Alliance Group (HRA) is the core organization that unites all divisions into one integrated network — connecting HR, business support, financial management, therapy, and home healthcare. We centralize strategy and governance so every company and every service moves in one direction with shared values, shared standards, and shared purpose. Everything we do is designed to help people and organizations thrive through alignment, clarity, and support.