Healthcare/Patient Outreach Certified Medical Assistant

Florida Medical Clinic Orlando Health

Position Summary

We are seeking an experienced and patient-centered Patient Outreach Medical Assistant to support our Primary Care teams by connecting with FMCOH patients recently discharged from the hospital. This role plays a critical part in ensuring safe transitions of care, preventing readmissions, and strengthening continuity with our Primary Care physicians.

You will review discharge information, reconcile medications, and schedule timely follow-up appointments across 16 Primary Care offices. This position is ideal for an MA who enjoys patient interaction, is confident reviewing medications, and thrives in a structured outreach/call‑center–style workflow.

Why is Florida Medical Clinic Orlando Health your best place to work?

Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.

Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.

Financial & Retirement – Up to 5% employer match on retirement contributions.

Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.

Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Essential Functions

• Conduct outbound calls to FMCOH patients recently discharged from the hospital.
• Review discharge instructions and perform medication review/reconciliation with the patient.
• Educate patients on the importance of timely follow-up with their Primary Care provider.
• Schedule follow-up appointments across multiple FMCOH Primary Care offices.
• Track call volume, outreach attempts, and patient outcomes in the EMR.
• Communicate with Primary Care offices regarding patient needs, scheduling barriers, or clinical concerns.
• Maintain a warm, supportive, and professional phone presence throughout all interactions.

• Follow established workflows to ensure consistent, high-quality transitional care

• Comfortable with high-volume outbound calling and patient engagement.
• Confident reviewing medications and discussing discharge instructions with patients.
• Strong communication skills — clear, friendly, and patient-focused.
• Organized and able to manage outreach lists across multiple offices.
• Enjoys working independently while staying connected to a larger care team.
• Professional, compassionate, and committed to improving patient outcomes.

Education/Training

• High school graduate or equivalent.
• Successful completion of Medical Assistant training from an approved technical school (or at least one (1) year of verifiable and applicable work experience as a Certified Medical Assistant in a patient care setting) required.

Licensure/Certification

• Maintains current BLS Healthcare Provider Certification – and
• Maintains current certification or registration by one of the following agencies:
• Certified Clinical Medical Assistant (CCMA) by National Health career Association (NHA) (www.nhanow.com)
• Certified Medical Assistant (CMA) by the American Association of Medical Assistants (AAMA) (www.aama-ntl.org)
• Clinical Medical Assistant Certification (CMAC) by the American Medical Certification Association (AMCA) (www.amcaexams.com)
• National Certified Medical Assistant (NCMA) by National Center for Competency Testing (NCCT) (www.ncctinc.com)
• Nationally Registered Certified Medical Assistant (NRCMA) or Nationally Registered Certified Advanced Medical Assistant (NRCAMA) by the National Association for Health Professionals (NAHP) (www.nahpusa.com)
• Registered Medical Assistant (RMA) by American Medical Technologists (AMT) (www.amt1.com) , the American Registry of Medical Assistants (ARMA) (www.arma-cert.org), or by American Allied Health (AAH) (www.americanalliedhealth.com)
• Applicants with an accepted Medical Assistant certification or registration from an agency not listed will be considered on a case-by-case basis.

Orlando Health proudly embraces and honors the individuality of our team members. By sharing different ideas and perspectives and working together as a team, we are better able to relate to, care for and authentically serve our patients and families who make up the collective populations in our community. So, no matter who you are, what you believe or how you express yourself, you are welcome here.