Job Description
Find your calling at Mercy!
Mercy Audiology | Main Mercy Campus - St. Louis, MO
Full-Time | Days
No Nights • No Weekends • No Holidays
Join Mercy and Make a Difference
Mercy Audiology is seeking a compassionate, detail-oriented Hearing/Audiology Technician to join our growing team at our Main Mercy Campus in St. Louis. This role is an excellent opportunity for someone who enjoys working directly with patients, provides exceptional customer service, and wants to play an important part in helping individuals improve their hearing health and quality of life.
Working alongside experienced audiologists, you will support both clinical and administrative functions while ensuring a positive and seamless patient experience. Our patient population is primarily adults, with occasional pediatric patients.
Position Details:
What You'll Do
As a Hearing/Audiology Technician, you will support daily clinic operations and assist audiologists with a variety of patient care activities, including:
- Assist with audiologic evaluations and diagnostic testing procedures
- Prepare patients for hearing assessments and obtain relevant medical and hearing history information
- Conduct selected hearing screening and testing procedures under the direction of the audiologist
- Assist with hearing aid services, including cleaning, troubleshooting, maintenance, and minor non-billable repairs
- Educate patients on hearing aid care, clinic processes, and follow-up recommendations
- Support patient check-in, scheduling, registration, and other front office workflows
- Maintain accurate patient records and documentation within the electronic medical record
- Ensure testing equipment is maintained, calibrated, and functioning properly
- Collaborate with audiologists and other healthcare professionals to coordinate exceptional patient care
- Adapt workflow and schedules to meet patient volume and clinic needs
- Assist with implementation of new audiology technologies and equipment
What We're Looking For
Minimum Qualifications
- Associate degree or equivalent college coursework
- Strong communication and interpersonal skills
- Ability to work independently with excellent attention to detail
- Customer-focused approach with a passion for helping patients
- Ability to effectively interact with patients of all ages, families, and healthcare professionals
- Basic computer and documentation skills
Preferred Qualifications
- Bachelor's degree in a healthcare-related field
- Previous patient care experience
- Experience in audiology, hearing healthcare, ENT, speech therapy, or a related clinical setting
- Experience working in a medical office, outpatient clinic, or hospital environment
- Familiarity with hearing aids, hearing testing equipment, or audiology workflows
Safety and Quality Responsibilities
- Follow all infection prevention and control practices
- Adhere to Mercy's safety policies and procedures
- Perform routine equipment checks and report malfunctioning equipment
- Maintain patient confidentiality and comply with HIPAA requirements
- Support patient rights and provide professional, compassionate service
- Follow quality reporting and incident reporting procedures as required
Why Mercy?
At Mercy, our mission is clear: bringing to life a healing ministry through compassionate care and exceptional service.
This position offers:
Full-time schedule (40 hours/week)
No nights
No weekends
No holidays
Day-shift work-life balance
Opportunity to work alongside experienced audiologists
Meaningful patient interactions that improve quality of life
Career growth within a nationally recognized healthcare organization
Supportive, collaborative, and mission-driven culture
About Mercy Audiology
Mercy Audiology provides comprehensive hearing healthcare services for patients across the lifespan. Our services include diagnostic hearing evaluations, hearing aid consultations and management, tinnitus assessment, hearing rehabilitation, and patient education. We are committed to helping patients stay connected to the people and experiences that matter most through exceptional hearing care.
Apply today and help Mercy continue its mission of delivering compassionate, patient-centered care to the communities we serve.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
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Numbers & Facts
| Location | Saint Louis, MO |
| Industry | Healthcare Services |
| Company Size | 10,000 employees or more |
| Year Founded | 1986 |
| Website | https://www.mercy.net/ |
About Company
Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 185 years. It began with an Irish woman named Catherine McAuley, who wanted to help the poor women and children of Dublin. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill her dreams. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to poor women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, the first religious order not bound to the rules of the cloister, whose Sisters were free to walk among the poor and visit them in their homes. By the time Catherine died in 1841, there were convents in Ireland and England, and in 1843, the Sisters of Mercy came to the United States. In 1871, they traveled to St. Louis and from there throughout the Midwest, beginning what would, today be known as Mercy.
Mercy, named one of the top five large U.S. health systems in 2018, 2017 and 2016 by IBM Watson Health, serves millions annually. Mercy includes more than 40 acute care and specialty (heart, children’s, orthopedic and rehab) hospitals, 800 physician practices and outpatient facilities, 44,000 co-workers and 2,100 Mercy Clinic physicians in Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas. In addition, Mercy's IT division, Mercy Technology Services, supply chain organization, ROi, and Mercy Virtual commercially serve providers and patients in more than 20 states coast to coast.
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