Hearing Care Practitioner

Job Title: Hearing Care Practitioner

Location (On-site, Remote, or Hybrid?): North Providence, RI (Onsite)

Contract Duration: PERM

Work Hours: Monday through Friday; 9:00am to 5:00pm

POSITION SUMMARY

Working directly with our patient base to fit, sell, and maintain hearing aids.

ESSENTIAL FUNCTION STATEMENT:

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS

• Assess person for possible hearing issues and related disorders.
• Administer hearing evaluations, tests, or examinations on existing and potential customers.
• Counsel patients during and after the evaluation process.
• Use Speech Mapping for Real-Ear measurement.
• Fit hearing aids and provide auditory rehabilitation to all in need.
• Meet the clinics' sales expectations and monthly financial goals.
• Obtain ear mold impressions when needed.
• Establish professional patient/employee/vendor relationships.
• Providing exceptional customer service to our patient base.
• Act as an ambassador in the community via outreach programs.
• Conducts prospecting by generating leads from patient files.

POSITION QUALIFICATIONS

Competency Statement(s)

• Technically Proficient - Strong understanding of computers and other modern technology.
• Ability to troubleshoot and solve problems without assistance.
• Communication, Written - Ability to communicate in writing clearly and concisely
• Communication, Oral - Ability to communicate effectively with others using the spoken word
• Detail Oriented - Ability to pay attention to the minute details of a project or task
• Empathetic - Ability to appreciate and be sensitive to the feelings of others
• Enthusiastic - Ability to bring energy to the performance of a task
• Honesty, Integrity - Ability to be truthful and be seen as credible in the workplace
• Interpersonal - Ability to get along well with a variety of personalities and individuals
• Organized - Possessing the trait of being organized or following a Relationship Building - Ability
• to effectively build relationships with customers and co-workers

SKILLS & ABILITIES

• Education: Must have a High School Diploma or a GED.
• Experience: Sales
• Years: Three or more years.

TECHNOLOGY SKILLS

• Electronic mail software- Microsoft Outlook
• Collaboration software- Microsoft Teams
• Microsoft suite: Excel
• Other Requirements

PHYSICAL DEMANDS

• Stand O (Occasionally)
• Walk O (Occasionally)
• Sit F (Frequently)
• Handling / Fingering F (Occasionally)
• Reach Outward F (Occasionally)
• Reach Above Shoulder F (Occasionally)
• Climb N (Not Applicable)
• Crawl N (Not Applicable)
• Squat or Kneel O (Occasionally)
• Bend O (Occasionally)

Lift/Carry

• 10 lbs. or less N (Not Applicable)
• 11-20 lbs. N (Not Applicable)
• 21-50 lbs. N (Not Applicable)
• 51-100 lbs. N (Not Applicable)
• Over 100 lbs. N (Not Applicable)

Push/Pull

• 12 lbs. or less N (Not Applicable)
• 13-25 lbs N (Not Applicable)
• 26-40 lbs N (Not Applicable)
• 41-100 lbs N (Not Applicable)

ABILITIES:

• Hand-Eye Coordination - Must have a steady hand with strong dexterity in order to conduct exams.
• Oral Comprehension - The ability to listen to and understand information and ideas presented
• through spoken words and sentences.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not
• involve solving the problem, only recognizing that there is a problem.
• Speech Clarity - The ability to speak clearly so others can understand you
• Selective Attention - The ability to concentrate on a task over a period of time without being
• distracted.