Job Summary:
The primary responsibility for the Project Coordinator is the execution of the transportation functions afterhours that is necessary to maintain safe on-time performance of heavy haul projects throughout the evening. This role is responsible for ensuring all capacity is assigned and all project SOPs are adhered to. Essential Duties and Responsibilities: - Complete accurate dispatching of trucks to ensure that the flow of product meets customer demands.
- Negotiate with transportation providers to obtain the best rates and service.
- Monitor shipments from pickup through delivery so that accurate, up-to-date information can be provided regarding any shipment (Track & Trace)
- Maintaining relationships established with carriers to ensure capacity and monitor service standards.
- Communicating effectively with carriers and team members
- Apply accessorial(s) as needed.
- Update our TMS system.
- Update and maintain transportation management and operation systems.
- Prioritizes tasks and workload to focus on issues that directly impact quality and service performance.
- Provide complex problem resolution and swiftly implement the appropriate solutions.
- Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments.
- Mandatory to work extended hours as needed to support project needs.
- Maintains regular, timely, and consistent attendance at work.
- Must always demonstrate professional behavior.
- Perform other duties as assigned.
Knowledge/Skills/Abilities: - Strong customer service (from a logistics background involving phone experience, pricing, and quotes)
- Knowledge of DOT regulations
- Knowledge of multi-state geography
- Proficient with computer and Microsoft Office applications
- Excellent data entry/keyboard skills
- Strong interpersonal skills to effectively interact with internal and external customers.
- Excellent problem-solving skills with the ability to seek alternative solutions.
- Self-directed, displays initiative and can work independently.
- Organizational and time management skills
- Ability to multi-task in a high-pressure environment
- Self-motivated worker that works well with little direct supervision
- Strong attention to detail with excellent follow-up
- Excellent communications skills, both written and oral
- A proven track record in service, attendance, and reliability
- Must be fluent in English.
Education and Experience Requirements: - High School Diploma/GED required.
- A BA/BS degree in Logistics or related field; or equivalent combination of education and work experience preferred.
- 2-5 years dispatch operations experience, direct experience working with drivers required.
- Heavy and/or specialized experience preferred.
- Previous CDL driver experience preferred but not necessary.
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