The Helpdesk Admin Specialist will provide professional technical and administrative support to long-term care facilities participating in Medicaid programs. This role is ideal for a detail-oriented, customer-focused individual who is comfortable working in a fast-paced, service-driven environment and collaborating with both internal teams and external partners. A high level of professionalism, discretion, and commitment to data accuracy and confidentiality is essential for success in this position.
Essential Functions:
· Answering incoming calls from Medicaid certified, Long Term Care facilities from several states; The calls concern technical, transmission, sequencing, and logical issues with the completion and transmission of clinical records and data files · Data entry used in adjusting nursing facility reimbursement rates · Assist in maintaining web based portal for secure report distribution · Make outgoing calls to nursing facilities to aid in resolving data integrity issues · Develop ad-hoc data analysis queries using SQL (Desired) · Support group of nurse reviewers by preparing review data and packets prior to field work · Prepare various documents which may include reports, memos, letters, responses to correspondence, surveys, spreadsheets and presentations · Perform general office duties such as scanning/copying documents and preparing mailings · Maintain security of and confidentiality of all protected health information · Additional responsibilities as assigned
Requirements
2 years’ experience in office environment preferred
High School diploma or GED required; Bachelor’s degree preferred
Strong proficiency with Microsoft Office software tools, specifically Excel and Word
Strong math customer service skills
Possess strong data entry and typing skills
Possess strong analytical and problem solving skills
Be well organized with a high degree of accuracy and attention to detail
Possess ability to quality review own work and work of peers
Possess strong analytical and problem solving skills
Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
Must be a team player who works well with a group
Ability to work with minimal supervision while fulfilling all obligations
Benefits
Benefits offered for eligible employees
Numbers & Facts
Location
Indianapolis, Indiana
Website
http://www.maestaffingagency.com
Skills
Administrative Skillsunmatched
Analysis Skillsunmatched
Clinical Dataunmatched
Communication Skillsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Data Analysisunmatched
Data Entryunmatched
Data Qualityunmatched
Detail Orientedunmatched
Help Deskunmatched
High School Diplomaunmatched
Information/Data Security (InfoSec)unmatched
Internet Portalunmatched
Long-Term Careunmatched
Mail Processingunmatched
Mathematicsunmatched
Medicaidunmatched
Medical Recordsunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Wordunmatched
Nursingunmatched
Organizational Skillsunmatched
Photocopyunmatched
Problem Solving Skillsunmatched
Query Analysisunmatched
Reimbursementunmatched
Report Distributionunmatched
SQL (Structured Query Language)unmatched
Spreadsheetsunmatched
Team Playerunmatched
Technical Supportunmatched
Telephone Skillsunmatched
Typingunmatched
Writing Skillsunmatched
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