Help Desk Analyst II

Responsibilities: of the Help Desk Analyst: Resolve any incidents that have not been remedied by tier 1 support Conduct advanced troubleshooting across mission applications, network infrastructure, and system configurations Diagnose, resolve, and document connectivity and operational issues that interfere with tactical communications, collaboration tools, and secure network environments Monitor system health, performance, and operation status to proactively identify and address issues that may arise Collaborate with engineers, operational stakeholders, and subject matter experts to resolve complex technical problems and implement corrective actions Qualifications: for the Help Desk Analyst: 3-5 years of help desk or technical support experience Bachelors Degree in Information Technology, Engineering, or related discipline Experience troubleshooting Windows environments and enterprise applications Knowledge of incident management processes, advanced troubleshooting techniques, and root-cause analysis Experience supporting secure government or highly regulated IT environments Eligibility to obtain a Common Access Card Active secret clearance Compensation: for Help Desk Analyst $80,000-$85,000 depending on experience Medical, Dental, Vision, 401K, PTO, Sick Leave if required by law, and Holidays