Help Desk and Microsoft 365 Administrator

ITCON Services

Vienna, VA

JOB DETAILS
SKILLS
Asset Management, Bookkeeping, Cisco Network Systems, Communication Skills, CompTIA A+, CompTIA Network+, Computer Science, Customer Support/Service, Documentation, Email Management/Administration, Health Plan, Help Desk, Identify Issues, Information Systems/Technology IS/IT Administration, Inventory Management, Laptop PC, Microsoft Access Database, Microsoft Exchange Server, Microsoft Exchange Server Administration, Microsoft Office, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Phone, Microsoft Windows System Administration, Operational Support, Operations, Presentation/Verbal Skills, Printers, Root Cause Analysis, Service Level Agreement (SLA), Software Administration, Systems Administration/Management, Technical Support, Time Management, Training/Teaching, User Account Administration, VPN (Virtual Private Network), Windows PowerShell, Writing Skills
LOCATION
Vienna, VA
POSTED
7 days ago
ITCON Services is looking for a bright, motivated Help Desk and Microsoft 365 Administrator to support our client in McLean, Virginia. The individual will be responsible for supporting daily IT operations. The successful candidate will be an experienced and technically skilled Help Desk and Microsoft 365 administrator who understands the fundamentals of how IT support operations function on a day-to-day basis. Strong understanding of installation, configuration and troubleshooting of Windows 11 on devices such as the Surface Pro and other laptops. Configuration and troubleshooting of Mac devices is also needed. The candidate should have experience with Microsoft 365 application and admin suite such as Microsoft Entra ID, Exchange, SharePoint, etc.
The candidate should have a flexible and accommodating working style, be excited about technology and take an initiative, and be willing and able to troubleshoot IT issues while learning new tools and technologies.
This position is located on-site four days a week.

At ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, matching 401k, work-life balance, and the opportunity to work alongside an amazing and growing team.

Required Skills and Qualifications
  • Ability to maintain essential Microsoft 365 and Help Desk operations, including end user support, Windows 11 troubleshooting, VPN setup, M365 applications troubleshooting, laptop configuration, device tracking, etc.
  • Maintain Office infrastructure requirements including Cisco Meraki and Ubiquiti access points, switches, Canon printers, MS Teams Soft phones etc.
  • Ability to configure and troubleshoot Microsoft Surface Pro devices and other laptops devices for ITCON employees.
  • Ability to use a ticketing system and respond to tickets within SLA guidelines.
  • Perform Microsoft Entra ID user account administration and monitoring.
  • Perform Entra ID group administration, create security permissions, and group policies.
  • Microsoft Office 365 Exchange email account administration and monitoring.
  • Interact with ITCON contract teams to assist in troubleshooting, identify root causes, and provide technical support.
  • IT equipment inventory and asset management.
  • Responding in a timely manner to IT service issues and requests.
  • Ability to show initiative and work with minimal supervision.
  • Expert oral and written communication skills to facilitate critical discussions between business customers, project stakeholders, and contracting team. We consider communication skills a key required skill.
Desired Skills and Qualifications
  • Bachelor's degree in technology or computer science or relevant experience
  • 3-5 years of experience as a Systems or Help Desk Administrator
  • Experience with M365 Admin Suite
  • Experience with PowerShell
  • Experience with Microsoft Intune and device management
  • Experience Microsoft Teams administration
  • Experience with printer management
  • Excellent client ticket management and resolution
  • Excellent verbal communication and written documentation skills are required
Desired Certifications
  • CompTIA A+
  • CompTIA Network+
  • Azure Fundamentals AZ-900

About the Company

I

ITCON Services

Our core philosophy is to listen to our customers, understand their requirements and develop a world-class solution that exceeds their expectations.  We routinely go beyond what is considered exceptional work, redefining the standard for what quality service delivery should be.

As a young, small, aggressive company, we attract some of the best minds in the consulting industry who possess an extraordinary ability to quickly adapt to and address our customers’ dynamic needs.  We value and respect our employees, and work hard to foster an environment in which all team members are unconditionally committed to the highest standards of ethical behavior and professional integrity.

At ITCON Services, we strive to establish and maintain long-term relationships with customers and employees.

COMPANY SIZE
20 to 49 employees
INDUSTRY
Computer/IT Services
FOUNDED
2008
WEBSITE
https://itcon-inc.com/