Help Desk Engineer I

Help Desk Engineer I

Job ID: 2618859

Location: Princeton, NJ, United States

Date Posted: Nov 5, 2026

Category: Information Technology

Subcategory: Computer Operator

Schedule: Full-Time

Shift: Rotating

Travel: No

Minimum Clearance Required: Public Trust

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: On-Site

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Job Description

Description

Description

SAIC is seeking a Help Desk Technician resource to support a 24x7 data center and its users at a customer site in Princeton, NJ. The candidate will help manage the operation of the supercomputer, associated systems, and support the user''s computer systems in a heterogeneous environment. Activities will include the monitoring of batch compute jobs, network performance, and facility infrastructure. The candidate will be working with highly technical climate scientists and must have great communication skills to respond to user requests in a user-friendly and professional manner.

Duties and Responsibilities:

• Under the guidance of professional staff, troubleshooting computer hardware problems, analyzing production job performance issues, and proactively monitoring performance of the Laboratories networking environment to identify and coordinate resolution of problems.
• Monitor all health of local and remote systems within the High-Performance Program.
• Answer Help Desk requests at a Tier I Level, providing adequate triage and follow-up.
• Develop and maintain scripts for operation use.
• Escalate HPC issues to system and vendor staff.
• Troubleshoot user issues, responding to Help Desk tickets, keeping users informed of resolution progression.
• System deployments and routine maintenance such as patching, updates.
• Triage and investigate tickets for users as they come in.
• Perform operations level technical tasks i.e. reset passwords, resolve printing/scanning issues, peripheral hardware issues.
• Perform operations logistics such as building checks, package logging, visitor processing, answer phone calls.
• Unpack and relocate computer hardware to include laptops, desktops, servers, monitors and printers.
• Taking on non-interference projects.

Qualifications

Qualifications

• High School Diploma with 3+ years of experience.
• US Citizenship required with the ability to obtain and maintain a Public Trust clearance.
• Experience working directly with general Information Technology.
• Experience working with Windows, Linux, and/or Mac Systems.
• All candidates MUST be able to perform 12-hour shift work including overnight, weekend work, and OT, as scheduled or as necessary. This position will alternate with approximately 12 hour shifts, 3 days during the first week of a period and 4 days the second week of the period for a total of 80 hours per period.
• Candidate must be capable of lifting up to 50lbs unassisted.

Target salary range: Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Overview

SAIC accepts applications on an ongoing basis and there is no deadline.

SAIC is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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