Help Desk II

Help Desk II
Primary Location: Madison, Wisconsin
 
V-Soft Consulting is currently hiring for a Help Desk II for our premier client in Madison, Wisconsin.
 
Education and Experience »

• 3-5 years experience working in a help desk environment.
• Proven experience with the Microsoft 365 suite, Microsoft Teams and Microsoft Intune services.
• In-depth knowledge of computer systems and mobile devices.
• Proven experience as a help desk technician.
• Ability to diagnose and resolve basic technical issues.
• Proficient with iOS and iPadOS devices.
• Detail oriented and maintain confidentiality.
• Ability to work with minimal supervision.
• Customer-oriented and patient.

 
Top Skills & Experience:

• A minimum of three years of experience providing support in a help desk environment.
• Hands-on experience supporting Windows 11, Microsoft 365, and Apple mobile devices.
• Familiarity with endpoint security practices.
• Excellent customer service, communication, and troubleshooting skills, with an emphasis on the customers experience.

 
Nice to Have:

• Jira Service Management.
• Microsoft Teams, Microsoft Intune, and Microsoft Endpoint Configuration Manager.
• Scripting and automation techniques.
• Experience reviewing, maintaining, and contributing to knowledge base articles.

 
WHAT YOU’LL DO:
Job Responsibilities:

• Serving as the first point of contact for customers seeking technical assistance over the phone, via email and or through our ticketing system. This includes walk-ins.
• Documentation of all customer interactions within our ticketing system
• Performing remote troubleshooting through diagnostic techniques and pertinent questions.
• Manage tickets assigned in a timely manner.
• Determine the best solution based on the issue and details provided by the customer.
• Develop/modifying Knowledge Base documentation.
• PC and Mobile deployments, installation of software and assist customers with new devices.
• Image computers and complete post-image configuration
• Record events and problems and through resolution logs.

 
Interested?
Qualified candidates should send their resumes to pjangili@vsoftconsulting.com
 
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
 
As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
 
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 
For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.