Help Desk / PC Technician

We train and promote from within

Excellent low-cost health benefits

Retirement plan with employer-paid contributions

Paid vacation and 10 holidays

At Sierra Pacific Industries, we understand our greatest strength is the people who choose to build a career with us. We are a fourth-generation family-owned company that has grown to be one of the largest lumber and millwork producers in the United States. Our more than 6,000 employees are proud to work at our state-of-the-art sawmills and other facilities, including: manufacturing, custom wood-framed windows, fabrication, millwork, veneer, cogeneration, trucking, forestry, and other operations.

We are a fourth-generation family owned, family-oriented company where employees are respected, integrity is valued, and a strong work ethic is recognized and rewarded. We are looking for a Help Desk/PC Technician to become a valued member of our IT team that takes pride in providing excellent customer service to our users and directly contributing to the success of the company. Position is not remote and is based at our main office in Anderson, California.

About the Position

Actively support company IT operations throughout U.S. utilizing strong PC and network knowledge

Effectively troubleshoot and resolve technology issues by phone

Provide positive results and best user experience by identifying problems, researching answers, and guiding users through corrective steps

Coach and demonstrate for users' best practice problem-solving methods

Build, diagnose, and repair PCs, laptops, cell phones, tablets, and printers

Address various and concurrent issues with timely and effective follow-up and resolution

Monitor file, device sharing, and permissions

Troubleshoot various network and Wi-Fi issues to completion

Install and support Microsoft, IBM i, and other business software and licensing

iOS and Android activation, email configuration, MFA enrollment, and basic troubleshooting

Qualifications

1 year of computer and/or network problem-solving experience in a business environment (commercial/large network environment a plus) - related certifications and/or education will be considered in lieu of experience

CCNA and/or A+ certifications are a plus

Proven excellent customer service and interpersonal communication skills

Demonstrated knowledge of remote support tools

Experience with Microsoft Windows and Microsoft 365

Working knowledge of Windows Desktop, Server operating systems, Active Directory, and Azure Active Directory

Basic understanding of firewall rules, anti-virus software and other desktop security products

Working knowledge of TCP/IP, DNS, and DHCP is preferable

Business network (VPN, Wi-Fi, WAN's & LAN's), wireless and VOIP skills are a plus

Familiarity with mobile device setup and support

Ability to successfully work in both independent and team environment

Why Join Our Team?

Because this is more than an invitation, its a commitment to offer opportunities for personal and professional growth to everyone! We ask people to grow with us and make the company even better.

We provide an excellent benefit package including a full Health Benefits Plan (including medical, dental, and vision) with low-cost premiums, a 401(k) with Company Match, additional Retirement Contributions, and company-paid Life Insurance.

How to Apply

If you are qualified and would like to join our team, please send a cover letter referencing this position and a resume to:

Sierra Pacific Industries Human Resources PO Box 496011 Redding, CA 96049 (866) 378-8001

or apply online and view all our career opportunities at: spi.careers

Sierra Pacific is an (EOE) Equal Opportunity Employer, including those with a disability and veterans.

The general wage range for this position at Sierra Pacific Industries is from $22 and $26 per hour, and is dependent upon a number of factors, including, but not limited to: relevant work experience, skill, knowledge, and/or education.

About Our Company

Sierra Pacific Industries is a fourth-generation family-owned company based in Northern California that started in 1949 and has grown to be one of the largest lumber and millwork producers in the U.S., employing around 6,500 crew members. Sierra Pacific continues to be a company where its employees are proud to work at state-of-the-art facilities and others strive to become part of the team. We own and sustainably manage more than 2.4 million acres of timberland in California, Oregon, and Washington. Our forests are sustainably managed under a 100-year plan by Registered Professional Foresters, Wildlife Biologists, Botanists, and other professionals. We are growing forests for our future, planting over 6 million new trees every year. In Spring 2024, we planted our 300 millionth seedling on our timberlands. This milestone was decades in the making, reflecting our commitment to sustainable forest management and ensuring we have forests not just for today, but for generations to come.

Sierra Pacific effectively uses nearly 100% of every piece of wood we bring to our facilities. In fact, any small amount that isnt turned into hand-crafted doors and windows, millwork, lumber, or landscaping material is actually converted into electricity in our eight biomass-fueled power plants. We are proud that all Sierra Pacific facilities follow our drug-free and tobacco-free policies. As part of our safety in the workplace policy, an offer of employment is subject to a negative drug screen result. We use E-verify to verify the social security number and work authorization of all newly hired employees. Sierra Pacific is an (EOE) Equal Opportunity Employer, including those with a disability and veterans.