Help Desk Specialist

Abacus Solutions Group: We're built on our shared core values! We are difference-makers, passionate about serving, we work hard with integrity and do the right thing. Difference makers means that we look at every opportunity as a chance to make a difference. Passionate about serving means that we are always looking for ways to serve our customers and coworkers. Working hard and doing the right thing with integrity means that for every decision we make we 1st ask, “Is the decision consistent with our moral and ethical principles”. We hire, review, reward and recognize our teammates based on these characteristics, so it is important that you share these values to be part of the team.  

Position Overview: We’re hiring for a Help Desk Specialist Level 1 to work at the Federal Law Enforcement Training Center (FLETC) in Glynco, Ga. In this position you’ll become part of technically diverse team to include but not limited to other Help Desk Specialists, Network Engineers, System Administrators, and Database Professionals. Together this team provides IT Operations and Support to the Federal Law Enforcement Training Center which is responsible for training Law Enforcement Professionals from over 90 different agencies.

Position Responsibilities:

• Make data easily accessible to those who need it
• Pay attention to customers' descriptions of computer problems
• Ask questions to properly diagnose the problem
• Walk customers through the recommended problem-solving steps
• Set up or repair computer equipment and related devices
• Train users to work with new computer hardware or software
• Document changes, revisions and problems
• Provide other team members and managers information

Requirements

• Must be a US Citizen
• Must pass a Federal Law Enforcement Background Investigation
• 0-6 Months experience troubleshooting software and hardware in a customer service role
• Excellent problem-solving skills and analytical abilities
• Excellent written and verbal communication skills using the English language
• High School Diploma or equivalent is required
• Prefer candidates with an associate degree with an emphasis on Information Technology such as Network Administration
• Prefer Candidates with CompTIA Network+ or A+ Certification

Security Qualifications:

• No security clearance required; Secret Clearance Preferred
• Must be a US Citizen
• Must pass a Federal Law Enforcement Background Investigation

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.