Tasks are:
- Provide OPTIMAL customer support to all end-users to include top level senior executives and colleagues.
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Process customer requests from phone/email, etc.; update inventory
records for all desktop/laptop/tablet/mobile device transactions.
- Configure, image, deploy tablets/laptops/desktops/mobile phones/peripherals on the Windows7 or Windows10 platform.
- Excute account management support to end-users via Active Directory and other OCFO applications; monitor system performance.
- Document all work/hardware/software transactions by creating/tracking/resolving or escalating tickets per defined SLA's.
- Offer I. T. support by analyzing issues with infrastructure, network,
desktops, peripherals, laptops, tablets and minor server problems.
- Work independently and with team; convey technical information to non-technical customers.
- Must be able to lift/carry 40 pounds; travel to offsite locations and complete other duties as assigned.
Responsibilities:
Responds to and diagnoses problems through discussion with users.
Ensures a timely process through which problems are controlled,
including problem recognition, research, isolation, resolution, and
follow-up steps.
Supervises operation of help desk and serves as focal point for customer concerns.
Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, emails, and personnel requests for technical support.
Documents, tracks, and monitors the problem to ensure a timely resolution. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
Interacts with network services, software systems engineering, and/or
applications development to restore service and/or identify and correct
core problem.
Simulates or recreates user problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems.
Education:
License/Certification:
| Location | Florida |
| Website | https://www.theedh.com |