OverviewThis range is provided by Russell Tobin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$19.00/hr - $21.00/hrContract: 12 months (potential for extension or permanent hire)A large financial services company is looking for a IT Service Desk Agent to provide top-notch technical support. You'll be the first point of contact for IT issues, ensuring smooth operations and excellent customer service.ResponsibilitiesAnswer IT support calls and resolve issues quicklyProvide excellent customer service with active listening and empathyUse a knowledge base and ticketing system to track and solve problemsCommunicate clearly via phone, chat, and documentationCollaborate with teams and follow company policiesQualificationsHigh school diploma or GED (plus relevant work experience)2-5 years of chat support experience in a fast-paced settingStrong problem-solving skills & self-motivationAbility to troubleshoot software & hardware issuesSeniority levelEntry levelEmployment typeContractJob functionFinance and Information TechnologyIndustriesIT Services and IT Consulting and Financial Services#J-18808-Ljbffr