DPP is seeking a
Help Desk Support & Automation Specialist for an opportunity with our client in Columbia, SC.
Work Location: Onsite in Columbia, SC
Duration: 6 months with possibility of extension
Terms: W2 Contract
Candidate Location: Must be a current SC resident
Position Summary:- Seeking an experienced Help Desk Support & Automation Specialist to provide first-line technical support.
- The position supports staff in education, medical, and other facility operations.
- The specialist will resolve help desk requests, troubleshoot issues from the network through the endpoint, and help improve day-to-day support operations.
- A key part of the role is working closely with the Help Desk Manager to capture operational knowledge, document procedures and workflows, support cross-training, and identify opportunities to automate recurring work.
- The selected candidate must complete the facility’s required background screening before starting.
- This is an onsite desk-based position at a heavily secured facility.
- The role does not involve travel or overnight work.
Responsibilities:- Serve as a first point of contact for help desk requests and rotating call queue coverage.
- Troubleshoot network, endpoint, and user access issues.
- Perform password resets and assist users with common technical problems.
- Support staff in education, medical, and facility operations.
- Record, track, and resolve requests using a ticketing system.
- Work with the Help Desk Manager to capture existing processes and operational knowledge.
- Create and maintain clear SOPs, workflows, and support documentation.
- Help cross-train staff and improve consistency in help desk operations.
- Identify opportunities to automate routine tasks and improve support functionality.
- Assist with endpoint management as needed.
Required Qualifications:- 10+ years of experience using ticketing software; experience with any ticketing platform is acceptable.
- 10+ years of IT troubleshooting, help desk, and/or technical support experience.
- Experience with network-to-endpoint issues.
- Bachelor’s degree or equivalent relevant experience (4 additional years of relevant experience if candidate has a High School Diploma, 2 additional years of relevant experience if a candidate has an Associate’s Degree).
Preferred Qualifications:- Experience with PowerShell, Power Automate, or the Microsoft Power Platform.
- Experience developing AI-enabled workflows or other automation.
- Endpoint management experience.
- Microsoft Intune experience.
- Microsoft MD-102 certification.
Authorized US Worker - US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time.
Interested? Learn more:Click the
apply button to learn more about this position
(#26-01424).
DP Professionals (DPP) offers a range of compensation and benefits packages to our employees and their eligible dependents.
DPP is a certified Woman-owned Small Business Enterprise (WBE and WOSB) with more than 25 years in the staffing industry.
EOE/AA/V/D