The Support Engineer plays a key role interfacing directly with clients and internal technical delivery and product teams to ensure successful project outcomes and ongoing client satisfaction. As Support Engineer, you will be responsible for first- and second-tier support for clients; regular communication with client and internal teams; software installations; timely problem resolution and maintaining healthy client relationships.
Responsibilities include:
5-8 years of experience in a support role or a similar position, preferably in the healthcare field, and with client interaction
Minimum of 3 years of Tier 1 and Tier 2 Support experience
Administrative experience in SQLServer and/or Oracle
Windows system administrative experience
Experience with SharePoint is a plus
Experience with documentation preparation and/or development of training material
Familiarity with several and a willingness to develop skills in the following:
First- and second-tier support for our various products
Troubleshooting IIS and .NET web-based applications
Troubleshooting Apache, Tomcat and Jboss
Troubleshooting database issues in SQL server and/or Oracle
JAVA based web applications experience a plus
Web Service and SOA applications
SAP Business Objects and Qlikview experience a plus
ETL tools (IBM InfoSphere Data Stage and Quality Stage, Kettle/Pentaho Data Integration) experience a plus
GRAILS experience a plus
5-8 years of experience in a support role or a similar position, preferably in the healthcare field, and with client interaction
Interaction with clients and various internal engineering teams to drive problems to resolution quickly
Diagnose, solve and provide root cause analysis for application errors, data problems, and/or network issues
Manage remote software installations and upgrades
Document procedures for debugging issues, collecting data, getting system access, and other areas as necessary
Ability to deploy and support applications on various platforms and environments
Build and maintain successful client relationships
Deep sense of ownership and commitment
Bachelor’s degree, preferably in computer science
Able to support multiple projects/technologies simultaneously
Self-starter, ability to work well independently, excellent problem-solver, strong analytical, troubleshooting and organizational skills
Excellent written and verbal communication skills
Comfortable with a dynamic, fast paced work environment
Numbers & Facts
Location
Boston, MA
Skills
2nd Level Supportunmatched
Administrative Skillsunmatched
Analysis Skillsunmatched
Communication Skillsunmatched
Computer Scienceunmatched
Customer Relationsunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Data Collectionunmatched
Database Extract Transform and Load (ETL)unmatched
Debugging Skillsunmatched
Develop and Maintain Customersunmatched
Documentationunmatched
Grailsunmatched
Health Maintenanceunmatched
Healthcareunmatched
Help Deskunmatched
IBM Product Familyunmatched
Identify Issuesunmatched
Internet Applicationunmatched
Javaunmatched
Microsoft .NETunmatched
Microsoft IIS Web Server (Internet Information Services)unmatched
Microsoft SQL Serverunmatched
Microsoft SharePointunmatched
Microsoft Windows Operating Systemunmatched
Multitaskingunmatched
Oracle Databaseunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Qlikunmatched
Root Cause Analysisunmatched
SAP BusinessObjectsunmatched
Software Installationunmatched
Software Upgradesunmatched
Systems Administration/Managementunmatched
Technical Deliveryunmatched
Technical Supportunmatched
Time Managementunmatched
Writing Skillsunmatched
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