Help Desk Support – POS Systems
Location: Alliance, OH
Job Type: Full-Time
We are looking for a Help Desk Support Technician to assist customers with technical issues related to our Point of Sale (POS) computer systems. This role involves troubleshooting hardware, software, and networking issues while providing excellent customer service.
Responsibilities
- Provide phone and remote support for POS systems
- Troubleshoot computers, printers, scanners, and cash drawers
- Resolve software, Windows, and basic network issues
- Document support tickets and solutions
- Escalate complex issues when needed
Requirements
- 1+ year of IT help desk or technical support experience preferred
- Basic knowledge of Windows, networking, and computer hardware
- Strong problem-solving and customer service skills
- Experience with POS systems or retail technology is a plus
Preferred Skills
- Experience with retail or restaurant POS systems
- Knowledge of payment processing or credit card terminal
- Ability to work in a fast-paced support environment
Qualifications
- 1–3 years of technical support or help desk experience preferred
- Familiarity with POS systems, retail technology, or payment systems is a plus
- Basic knowledge of:
- Windows operating systems
- Networking concepts (IP, routers, Wi-Fi)
- Computer hardware and peripherals
- Strong customer service and communication skills
- Ability to troubleshoot problems logically and efficiently
- Experience with remote support tools and ticketing systems preferred
Benefits
- Competitive wages
- Health, dental, and vision insurance, Simple IRA
- Paid time off and holidays
- Ongoing training and career development
- Opportunity to grow within a technology-driven company
We believe that retail is about connection. Our mission is to provide an inviting, high-energy environment where every customer feels welcome, inspired, and supported.
We take pride in our service standards, but we take more pride in our people. We’ve built a collaborative team that values creativity, respects dedication, and celebrates the visual art of retail. When you join us, you’re not just an employee; you are the face of our brand. We provide the comprehensive training, flexible career paths, and product knowledge you need to become a confident leader in the modern retail landscape.