• Provide on-line and desk side helpdesk services for all users, to identify and resolve IT operational issues.
Provided documented service procedures for all resolutions.
• Provide end user support (including IT Incident, Problem, or Request Tickets) for all end user-based systems
(e.g., business and/or custom applications, devices).
• Demonstrate experience designing, installing and supporting workstations, and agency IT systems
environment containing a blend of Windows Servers 2008-2012, Windows workstations, LAN, VPN, O365 E5,
Microsoft SharePoint, Active Directory, VOIP, business and custom applications.
• Demonstrate experience installing and supporting one or more recent Microsoft enterprise level products
(Exchange 2007 or newer, SQL 2005 or newer, MS Access, ODBC, System Center suite, SharePoint 2010 or
newer, etc.).
• Perform printer installations and toner replacement activities.
• Proactively provide KPI reports, and documentation on systems / application operations using Microsoft
Office (Word, Excel, or PowerPoint)
About Us
Proficient Transparent Resolute
FirstNet Global, a WMBE-certified company, has established itself as a trusted and strategic partner for numerous enterprises across various industries. We offer a range of services, including IT consulting, Software Development, Cyber Security, Cloud and DevOps services, ServiceNow solutions, and Staffing Services worldwide.
Headquartered in Dallas, Texas, USA, FirstNet Global adopts best-in-class cloud, data and analytics, cognitive computing, and emerging technologies to help our clients achieve quality and cost-effective results. Supported by dedicated and skilled professionals, we strive to deliver excellence in the services we offer to our customers across various industries.
Our Vision
To be the most trusted partner for our customers, ensuring reliability and excellence in every interaction.
Our Mission
To provide a positive and results-oriented business experience to our clients, focusing on their success and satisfaction.
Our Culture
We foster a positive workplace environment, emphasize performance quality, and drive productivity to achieve our goals.
Social Responsibility
At FirstNet Global, we are committed to various social causes, actively helping and educating people in need.