Job Description
Job Description
Job Description
Position Title: Help Desk Support Specialist
Location: Chattanooga, TN
Duration: 3-Month Contract, potential for extensions
Pay Rate: $25-$26/Hour
Job Description:
Insight Global is seeking a Help Desk Specialist for a top enterprise client in the Chattanooga, TN area. This individual will serve as a key member of the IT support team, providing technical assistance to end users through phone, chat, and ticketing platforms. The ideal candidate is customer-focused, technically savvy, and motivated to tackle new challenges while delivering exceptional service. Responsibilities include account management, troubleshooting technical issues, supporting enterprise service desk operations, and adhering to ITIL-based best practices. This is an excellent opportunity for someone with a strong technical support background who enjoys working in a fast-paced environment and making a direct impact on the end-user experience.
Day-to-Day:
- Deliver IT support via phone, chat, and ticketing portal
- Manage user accounts and access-related requests
- Troubleshoot and resolve incoming technical support tickets
- Escalate issues appropriately when necessary
- Follow ITIL-based service desk standards and processes
- Communicate updates, resolutions, and issue status to team members and end users
- Maintain accurate documentation within the ticketing system
- Support enterprise-wide service desk operations
Must-Haves:
- Associate's or Bachelor's degree in Business, Information Technology, or related field
- Equivalent combination of education and experience accepted
- 2+ years of technical support/help desk experience
- Experience working with Active Directory
- Knowledge of common ticketing systems/tools
- Strong communication and customer service skills
- Self-starter with a proactive, problem-solving mindset
- Ability to manage and prioritize incoming support requests
Plusses:
- Experience handling Tier 1 escalations
- Asset Management experience
- Familiarity with ITIL-based service desk processes and best practices
Numbers & Facts
| Location | Chattanooga, TN |
| Industry | Healthcare Services |
| Salary | $25–$26 Per Hour |
| Company Size | 2,500 to 4,999 employees |
| Year Founded | 2001 |
| Website | http://www.insightglobal.net |
Benefits
Paid Sick Days, Parking, Performance Bonus, Professional Development, 401K, Subsidized Commuting, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Transportation Allowance, Vehicle Allowance, Work From Home, Merchandise Discounts
About Company
We are a staffing agency helping individuals find jobs and employers fill open positions.
Based in Atlanta, Insight Global is a premier provider of employment and staffing solutions to Fortune 1000 customers across the United States and Canada. We provide long-term contract, short-term contract, temporary-to-permanent, direct placement, and enhanced staffing services. Insight Global specializes in placing contract job seekers into Information Technology, Accounting and Finance, Engineering (non-IT), and Government jobs.
Since our inception in 2001, we have experienced unprecedented growth within our industry, rapidly expanding from an Atlanta-based start-up to one of the most successful staffing firms in America.
Our core staffing services are the backbone upon which Insight Global was founded and have driven our success. We cater our delivery approach and recruiting efforts to meet each client’s unique demands, ensuring that we deliver both maximum client value and the differentiated Insight Global experience.
Skills
- Asset Managementunmatched
- Best Practicesunmatched
- Communication Skillsunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Documentationunmatched
- Enterprise Applicationsunmatched
- Establish Prioritiesunmatched
- Help Deskunmatched
- ITIL (IT Infrastructure Library)unmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Microsoft Active Directoryunmatched
- Online Chatunmatched
- Problem Solving Skillsunmatched
- Sales Managementunmatched
- Service Deliveryunmatched
- Technical Supportunmatched
- User Account Administrationunmatched
- User Interface/Experience (UI/UX)unmatched
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