Job Description:
US Remote Only
Help Desk Job Responsibilities:
- Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
- Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
- Improves client references by writing and maintaining documentation.
- Participates in development of client training programs by identifying learning issues and recommending instructional language.
- Accommodates client disabilities by recommending devices and techniques.
- Avoids legal challenges by monitoring compliance with service agreements.
- Improves system performance by identifying problems and recommending changes.
- Updates job knowledge by participating in educational opportunities and maintaining personal networks.
- Accomplishes information systems and organization mission by completing related results as needed.
Help Desk Qualifications / Skills:
- Problem solving
- LAN knowledge
- Verbal communication
- Operating systems
- Phone skills
- Customer service
- Quality focus
- PC proficiency
- System administration
- UNIX system administration
Education, Experience, and Licensing Requirements:
- High school diploma, GED, or equivalent
- Prior information technology or systems administration experience preferred
- Familiarity with telephone, office, and point-of-sale software a plus
Required Skills:
DisabilitiesLicensingSystem AdministrationGEDStepsTraining ProgramsUnixInformation SystemsProblem SolvingOperating SystemsTechnical SupportWritingInformation TechnologyTroubleshootingEducationAdministrationDocumentationSoftwareCustomer ServiceCommunicationTraining