Best Practices, Communication Skills, CompTIA A+, Customer Relations, Customer Support/Service, Desktop Administration, Desktop PC, Help Desk, Laptop PC, Microsoft Office, Microsoft Windows Operating System, On Site Support, Printers, Resolve Customer Issues, Technical Support, Time Management, Training/Teaching
Help Desk Tech Support
We have an opportunity for a Help Desk Technical Support person in the mid-state Maine area. This is an on-site position, a contract that will go for a minimum of 1 year. Recent graduates with an A+ Certification will be considered even without professional experience. This is a terrific first-job opportunity!
Description of Duties
- Provide on-site technical support for desktops, laptops, printers, software and other associated hardware connected to a user’s device.
- Provide limited training to the end users for them to achieve minimal performance in computing.
- Proactively address customer needs
- Provide accurate and complete answers to general use and environment questions in a timely manner.
Required Skill Set
- Key Help Desk Tech Support skills:
- Desktop Support
- Windows
- Microsoft Office
- Customer Service
- Years of Relevant Experience: 1-3 years of desktop experience or A+ Certification
- Preferred Education: A+ certification or equivalent education
- Ability to perform work requiring lifting up to 50 lbs. and/or physical exertion may be required; this work may require crawling, climbing, kneeling, and the ability to grasp small objects with both hands.
Soft Skills Required
- Demonstrate an understanding of customer relationship best practices; demonstrate an understanding of empathy and how to exercise it with a variety of personalities
- Strong communication skills; both written and spoken.
For more information or to apply please contact resumes@compasssystems.catsone.com,%20recruiter@compass-sys.com?subject=1028
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Compass Systems & Programming