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Help Desk Jobs in Albany, NY

Help Desk Technician

redShift Recruiting, LLC

Albany, NY

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JOB DETAILS
SALARY
SKILLS
Business Solutions, Communication Skills, CompTIA A+, Computer Workstations, Customer Relations, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Detail Oriented, Establish Priorities, Ethernet, Help Desk, High School Diploma, ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Inventory Management, Laptop PC, Mac Operating System, Management of Information Systems/Technology (MIS), Microsoft Active Directory, Microsoft Office, Microsoft Windows Operating System, Multitasking, Network Connectivity, Onboarding, Peripheral Hardware, Policy Development, Presentation/Verbal Skills, Printers, Problem Solving Skills, Procedure Development, Recruiting/Staffing Agency, Security Protocols, Software Administration, Software Configuration Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, User Account Administration, VPN (Virtual Private Network), Wi-Fi, Writing Skills
LOCATION
Albany, NY
POSTED
6 days ago
Level 1 Technical Support Specialist / Help Desk Technician
Pay: $50,000+ per year
Location: Albany, NY (on-site)
Employment Type: Full-time

About the Role

Our client is a growing managed IT services provider looking for a Level 1 Technical Support Specialist to join their team near Albany, NY. This is a great entry-to-early-career opportunity for someone who enjoys solving problems, communicating clearly with end users, and building a foundation for a career in IT support. You'll be the first point of contact for clients experiencing technical issues, handling everything from password resets to basic hardware and software troubleshooting.

Key Responsibilities

  • Serve as the first point of contact for incoming help desk tickets, phone calls, emails, and chat requests
  • Troubleshoot and resolve basic hardware, software, network, and printer issues
  • Reset passwords and manage user account access (Active Directory / Office 365)
  • Set up and configure new workstations, laptops, and peripherals
  • Install, update, and configure software applications
  • Document all support interactions accurately in the ticketing system
  • Escalate unresolved or complex issues to Level 2/3 support teams with clear documentation
  • Follow up with users to confirm issue resolution and satisfaction
  • Assist with basic network connectivity issues (Wi-Fi, VPN, Ethernet)
  • Support onboarding and offboarding processes for employee IT equipment and accounts
  • Maintain inventory of IT equipment and supplies
  • Follow established IT policies, procedures, and security protocols

Required Qualifications

  • High school diploma or equivalent required; Associate's degree or IT certification (CompTIA A+, ITIL Foundation) preferred
  • 1+ years of experience in a help desk, technical support, or customer service role
  • Basic understanding of Windows and/or macOS operating systems
  • Familiarity with Microsoft Office 365 and common business applications
  • Strong written and verbal communication skills
  • Ability to explain technical concepts to non-technical users in a clear, patient manner
  • Strong problem-solving skills and attention to detail
  • Ability to prioritize and manage multiple tickets and tasks simultaneously

Preferred Qualifications

  • Experience with ticketing systems
  • Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
  • Familiarity with Active Directory user management
  • Experience supporting remote or hybrid workforces
  • CompTIA A+ certification (or in progress)

Work Schedule & Environment

  • On-site position based in Albany, NY
  • Standard business hours, Monday–Friday (occasional evening/weekend coverage may be required)
  • Fast-paced office environment with regular in-person and phone/chat interactions
 
To see a full listing of all our open positions, please visit:
https://www.redshiftrecruiting.com/jobs-hiring-near-me
 
redShift Recruiting is the region's premier recruiting agency with over 100 years of combined experience in the recruiting field. We specialize in permanent, temporary, and temp-to-hire positions. Our superior service combined with our highly qualified and carefully selected bank of candidates sets us apart.
 
 

About the Company

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redShift Recruiting, LLC

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