Are you a tech-savvy problem-solver with a passion for helping others? We're seeking a dedicated and enthusiastic Help Desk Support Technician to join our growing team! In this role, you'll be the first point of contact for our employees, providing top-notch technical support and ensuring a smooth and productive work environment.
What You'll Do:
Be the go-to person for resolving technical challenges, from troubleshooting software glitches to setting up new workstations.
Manage incoming support requests via our ticketing system, ensuring timely resolution and adherence to SLAs.
Configure and maintain computer hardware and software, including Windows 10/11, MacOS, Microsoft Office Suite, and peripheral equipment.
Assist in managing system images and maintaining accurate inventory records.
Provide on-site and remote support, empowering employees with the tools and knowledge they need to succeed.
Train end-users on conference room technology and other internal systems.
Collaborate with our IT Admin team to manage equipment and software licenses.
Contribute to a positive and collaborative team environment, escalating complex issues as needed.
Maintain accurate documentation and contribute to the continuous improvement of our support processes.
What You'll Bring:
1-2 years of experience in a Help Desk Support role, demonstrating a proven track record of resolving technical issues.
Solid understanding of Active Directory, Office 365 administration, and Windows 10/11 troubleshooting.
Proficiency in Microsoft Office Suite applications and strong hardware troubleshooting skills.
Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
A proactive and customer-centric approach, with a passion for providing exceptional service.
Strong organizational and multitasking abilities, with a keen eye for detail.
A desire to learn and grow in a dynamic environment.
Bonus Points:
A+ Certification or similar
Experience with Linux/MacOS
Familiarity with ConnectWise Manage/NinjaRMM
Knowledge of AWS
Physical Requirements:
Ability to climb under desks and lift equipment.
Reliable transportation for travel between offices.
Availability for occasional extended and on-call hours
Numbers & Facts
Location
Cherry Hill, New Jersey
Skills
Administrative Skillsunmatched
Amazon Web Services (AWS)unmatched
Communication Skillsunmatched
CompTIA A+unmatched
Computer Maintenanceunmatched
Computer Softwareunmatched
Computer Workstationsunmatched
Continuous Improvementunmatched
Detail Orientedunmatched
Documentationunmatched
Help Deskunmatched
Identify Issuesunmatched
Image Managementunmatched
Information Systems/Technology IS/IT Administrationunmatched
Interpersonal Skillsunmatched
Inventory Managementunmatched
Inventory Reportsunmatched
Linux Operating Systemunmatched
Mac Operating Systemunmatched
Microsoft Active Directoryunmatched
Microsoft Officeunmatched
Microsoft Windows Operating Systemunmatched
Microsoft Windows System Administrationunmatched
Multitaskingunmatched
On Callunmatched
Organizational Skillsunmatched
Peripheral Hardwareunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Record Keepingunmatched
Service Level Agreement (SLA)unmatched
Software Administrationunmatched
Software License Managementunmatched
Systems Administration/Managementunmatched
Team Playerunmatched
Technical Supportunmatched
Time Managementunmatched
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