Job Title: Help Desk Technician Location: San Diego, CA (Remote + Travel)
Duration: 3 6 Months Job Description: We are seeking a Help Desk Technician to provide frontline technical support for a large-scale enterprise environment supporting 1,000+ users. The ideal candidate will handle help desk tickets related to desktop systems, Citrix environments, hardware setup, software installation, user account access, and day-to-day technical issues. This role requires excellent troubleshooting skills, strong customer service, and the ability to maintain service levels in a fast-paced IT environment. Key Responsibilities:
Provide first-level technical support for desktop, laptop, and Citrix-related issues.
Install, configure, and troubleshoot hardware, software, and peripheral devices.
Assist users with account provisioning, password resets, and access-related issues.
Diagnose and resolve technical problems through phone, email, and remote support.
Document incidents, resolutions, and escalate complex issues when necessary.
Ensure timely ticket resolution while meeting established service level agreements (SLAs).
Required Skills:
Experience in Help Desk or Desktop Support within an enterprise environment.
Knowledge of Windows operating systems, Client Office, Active Directory, and Citrix.
Strong troubleshooting and customer service skills.
Experience with IT ticketing systems and remote support tools.
Excellent communication and problem-solving abilities.
Willingness to travel as needed.
Numbers & Facts
Location
Gold River, CA
Salary
$45–$50 Per Hour
Skills
1st Level Supportunmatched
Citrix Product Familyunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Desktop Administrationunmatched
Desktop PCunmatched
Hardware Administrationunmatched
Hardware Configuration Managementunmatched
Help Deskunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Laptop PCunmatched
Microsoft Active Directoryunmatched
Microsoft Windows Operating Systemunmatched
Peripheral Hardwareunmatched
Problem Solving Skillsunmatched
Service Level Agreement (SLA)unmatched
Software Administrationunmatched
Software Installationunmatched
Technical Supportunmatched
Time Managementunmatched
User Account Administrationunmatched
Willing to Travelunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.