Help Desk Technician

Duration: 6-Month Contract

Work Type: Contract / Remote

Shift: 8-hour shifts between 9:00 AM 10:30 PM (includes weekend availability, 5 days on, 2 days off)

About the Role:

iSphere is seeking dedicated and tech-savvy Help Desk Support Technicians to join our team. This is a fantastic opportunity to contribute to a dynamic environment where your IT skills will make a meaningful impact. You'll play a key role in providing excellent support to end users while working from home.

Key Responsibilities:

• Respond to customer inquiries and resolve issues via phone, email, or chat promptly and professionally.
• Provide technical support for various IT systems, including troubleshooting hardware, software, and network-related problems.
• Manage user accounts and permissions through Active Directory.
• Utilize a ticketing system to log, track, and resolve technical issues efficiently.
• Collaborate with internal teams to escalate and resolve complex technical problems.
• Support users in navigating and troubleshooting Microsoft Suite and Dynamics (if applicable).
• Assist with basic billing inquiries, if needed.

Qualifications:

• IT Background: Experience in IT support, technical troubleshooting, or related fields.
• Call Center Experience: Prior experience in a customer-facing technical support role is a plus.
• Familiarity with Active Directory and basic account management.
• Knowledge of ticketing systems for tracking and resolving support cases.
• Strong proficiency in Microsoft Office Suite; knowledge of Dynamics is a bonus.
• Reliable internet connection at home to support remote work.
• Ability to manage and prioritize multiple tasks while maintaining attention to detail.
• Excellent verbal and written communication skills.

Preferred Skills:

• Previous experience with billing systems or billing inquiries.
• Strong problem-solving and critical-thinking skills.
• A customer-focused mindset with a commitment to delivering exceptional service.