Title: Help Desk Technician Location: Manchester, CT (On Site) Salary: $55,000 - $60,000 (+Benefits)
About the Role
Our client is seeking a Help Desk Technician to provide technical support for a diverse client base. This role is ideal for someone early in their IT career who enjoys problem-solving, learning new technologies, and delivering excellent service to end users.
What You'll Do
Respond to support requests via phone, email, and ticketing systems
Troubleshoot Windows workstations, Microsoft 365 applications, and common user issues
Manage and update support tickets, ensuring accurate documentation and timely follow-up
Assist with account administration, password resets, and user access management
Support devices, printers, scanners, Wi-Fi connectivity, and other desktop technologies
Help onboard and enroll devices into endpoint management platforms
Perform basic network troubleshooting involving DNS, DHCP, and connectivity issues
Identify potential security concerns and escalate when necessary
Escalate complex technical issues to senior engineers while providing detailed troubleshooting notes
What We're Looking For
1-3 years of experience in IT support, help desk, desktop support, or a similar technical role
Strong troubleshooting skills in Windows environments
Familiarity with Microsoft 365 applications and services
Excellent customer service and communication skills
Ability to work independently, prioritize tasks, and maintain detailed documentation
Comfortable supporting users with varying levels of technical knowledge
Eagerness to learn cloud technologies, cybersecurity, networking, and modern IT management tools