Help Desk Technician

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Help Desk Technician to work at a leading local government organization in Orlando, FL. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

• Competitive pay rate of $22/hour
• Opportunity to work in a busy, dynamic office environment in South downtown Orlando, FL
• Temporary assignment through November 20th, 2026, offering stability and valuable experience
• Onsite role with exposure to government IT operations

• Monitoring and assigning tickets in the Help Desk system
• Updating SOE Dashboard information regularly
• Providing Help Desk support to resolve hardware and software issues for end-users
• Developing and documenting Help Desk and desktop procedures
• Assisting in the maintenance of cloud-based email solutions, assigning users, and supporting Active Directory
• Performing repairs and backups of desktop computers
• Communicating with IS and other staff to resolve departmental and end-user issues
• Creating and maintaining third-party software training manuals for staff
• Performing printer maintenance and repair
• Assisting the Systems Security Manager and Information Systems Management with special projects as directed
• Collaborating with IS team members, vendors, and all employees within the office
• Supporting and performing team member duties as needed
• Performing other duties as assigned

• Have a High School Diploma or equivalent (required)
• Bring at least two years of experience installing, configuring, testing, and deploying software and computer equipment
• Possess at least two years of experience with computer hardware, networking, printers, peripherals, and electronics
• Have at least three years of experience providing end-user technical support
• Are skilled in troubleshooting and resolving hardware and software issues
• Demonstrate proficiency with Microsoft Office applications, Windows operating systems, and email systems
• Have strong analytical and problem-solving skills, with the ability to communicate effectively with end-users, management, and IT staff
• Have at least one year of experience supporting network infrastructure, including switches, cabling, and wired/wireless networks
• Are experienced using remote support tools
• Can create technical documentation and train end-users on software applications
• Hold a valid driver’s license
• Are adaptable and able to perform additional duties as assigned in a fast-paced environment
• Exhibit strong customer service skills, maintaining professionalism in high-pressure situations

Preferred qualifications:

• Associate’s Degree in Computer Science, Information Systems, or related field
• CompTIA A+ and CompTIA Network+ Certifications
• Microsoft 365 Fundamentals (MS-900)

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be Contact Center Help Desk I today!