Job Description
Help Desk Technician
Location: Samford, CT
Employment Type: Full-Time
About the Opportunity
We are partnering with an established organization seeking a customer-focused Help Desk Technician to join its IT team. This individual will serve as the first point of contact for technical support, assisting employees with hardware, software, and system-related issues. This is a great opportunity for someone looking to grow their IT career in a collaborative environment.
Responsibilities
Provide first-level technical support to employees experiencing hardware, software, and network issues.
Respond to help desk tickets, emails, and phone requests in a timely manner.
Troubleshoot and resolve issues involving desktops, laptops, printers, mobile devices, and applications.
Assist with user account creation, password resets, and access management.
Support Microsoft 365, Outlook, Teams, and other business applications.
Install, configure, and maintain computer equipment and software.
Escalate more complex technical issues to the appropriate IT team members.
Document troubleshooting steps, resolutions, and recurring technical issues.
Assist with onboarding and offboarding employees, including equipment setup and access provisioning.
Provide excellent customer service and ensure employees have the technology support needed to perform their jobs.
Qualifications
1–3 years of experience in a Help Desk, IT Support, or Desktop Support role.
Strong troubleshooting and problem-solving skills.
Experience supporting Windows operating systems and Microsoft 365.
Familiarity with Active Directory and user account management.
Knowledge of basic networking concepts.
Experience using a ticketing system is preferred.
Strong communication and customer service skills.
Ability to prioritize multiple requests and work in a fast-paced environment.
CompTIA A+ certification is a plus.
Why Consider This Opportunity?
Opportunity to join an established organization.
Collaborative IT team environment.
Hands-on exposure to a variety of technologies.
Opportunity for continued learning and professional growth.
Numbers & Facts
| Location | Stamford, CT |
| Industry | Financial Services |
| Company Size | 500 to 999 employees |
| Year Founded | 1994 |
| Website | http://www.cfstaffing.com/ |
About Company
Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed. In fall 2025, we rebranded as CFS—a name that reflects our full range of expertise while staying true to the trusted company you know.
CFS is the industry’s leading employee-owned staffing firm, connecting top talent in accounting, finance, technology, and human resources. We provide skilled professionals on both a temporary and permanent basis across diverse industries, leveraging our extensive network to match the right people with the right opportunities.
Our dedication to excellence extends to our award-winning culture, recognized repeatedly for growth, recruiting, workplace environment, and employee support. Honors include Forbes’ “America’s Best Recruiting and Temporary Staffing Firms,” Staffing Industry Analysts’ top U.S. staffing rankings, FlexJobs’ Top 100 Companies for Remote and Hybrid Work, Top Workplaces USA, Newsweek’s Best Practices awards, and more.
Skills
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