IT Technical Support Specialist BERING STRAITS PROFESSIONAL SERVICES LLC
Washington DC, DC10 days ago
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Skills
- Amazon Web Services (AWS)unmatched
- Analysis Skillsunmatched
- Barracudaunmatched
- Business Solutionsunmatched
- Cisco Network Systemsunmatched
- Cloud Computingunmatched
- Communication Skillsunmatched
- CompTIA - Computing Technology Industry Associationunmatched
- CompTIA A+unmatched
- CompTIA Network+unmatched
- Computer Securityunmatched
- Corporate Policiesunmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- DHCP (Dynamic Host Configuration Protocol)unmatched
- DNS (Domain Name System)unmatched
- Dental Insuranceunmatched
- Documentationunmatched
- Health Insuranceunmatched
- Help Deskunmatched
- Identify Issuesunmatched
- Lift/Move 50 Poundsunmatched
- Mac Operating Systemunmatched
- Maintain Complianceunmatched
- Management of Information Systems/Technology (MIS)unmatched
- Manufacturing Data Managementunmatched
- Microsoft Active Directoryunmatched
- Microsoft Certificationsunmatched
- Microsoft Exchange Serverunmatched
- Microsoft Officeunmatched
- Microsoft Product Familyunmatched
- Microsoft SharePointunmatched
- Microsoft Windows Azureunmatched
- Microsoft Windows Operating Systemunmatched
- Microsoft Windows Serverunmatched
- Mobile Devicesunmatched
- Multitaskingunmatched
- Network Securityunmatched
- Operating Systemsunmatched
- Patient Assessmentunmatched
- Problem Solving Skillsunmatched
- Security Infrastructureunmatched
- Server Supportunmatched
- SonicWALLunmatched
- Systems Maintenanceunmatched
- Technical Supportunmatched
- Training/Teachingunmatched
- VLAN (Virtual Local Area Network)unmatched
- Vision Planunmatched
- Wi-Fiunmatched
Description
Benefits:
Job Title: Help Desk Technician– Tier 2
Full time – In Office - Annapolis, MD
About us: ICSI is a leading Managed Service Provider (MSP) dedicated to delivering top-notch IT solutions to our clients. We pride ourselves on our commitment to excellence and our ability to solve complex IT challenges. Our team includes experts from ICSI, a leader in managed IT services, known for increasing IT and security maturity levels.
Essential Duties & Responsibilities:
Experience with:
- 401(k) matching
- Bonus based on performance
- Company car
- Competitive salary
- Dental insurance
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Job Title: Help Desk Technician– Tier 2
Full time – In Office - Annapolis, MD
About us: ICSI is a leading Managed Service Provider (MSP) dedicated to delivering top-notch IT solutions to our clients. We pride ourselves on our commitment to excellence and our ability to solve complex IT challenges. Our team includes experts from ICSI, a leader in managed IT services, known for increasing IT and security maturity levels.
Essential Duties & Responsibilities:
- Diagnose and resolve technical issues, including Microsoft core business applications and operating systems.
- Deliver comprehensive troubleshooting and backend support to end users.
- Troubleshoot and resolve complex workstation issues and provide general server support.
- Perform initial triage for network degradation, outages, compromised accounts, and other critical technical incidents.
- Support Microsoft technologies such as Windows Server, Exchange, and SharePoint.
- Maintain and update system documentation within ConnectWise and IT Glue.
- Enhance customer satisfaction through high‑quality service and support.
- Ensure compliance with all company policies and procedures.
- Carry out additional duties as assigned by the supervisor.
- Participate in the on‑call rotation during non‑business hours.
- Strong diagnostic and troubleshooting skills for a wide range of technical issues.
- Networking knowledge (DHCP, DNS, Wi-Fi setup, VLAN concepts).
- Strong knowledge with Microsoft 365, Entra ID/Azure AD, and user provisioning workflows.
- Solid understanding of Windows and macOS operating systems, networking fundamentals, and common business applications.
- Excellent analytical, problem‑solving, and communication skills.
- Ability to work independently as well as collaboratively within a team.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
- Strong customer service orientation with the ability to manage multiple tasks and adapt quickly to change.
- Prior experience with ConnectWise is a plus.
Experience with:
- Windows Server (2012+) / Active Directory
- Windows 10 & 11
- Office 365 / Microsoft 365 / Entra ID
- Backup solutions: Datto, Veeam
- Network/security: SonicWall, Cisco Meraki
- Security platforms: SentinelOne, Webroot, Barracuda, Avanan
- Mobile device management: Intune/MDM
- Proven experience in an IT support role, preferably within an MSP environment.
- Hands‑on experience with Microsoft 365, Exchange, and Active Directory.
- Experience supporting cloud environments (Azure, AWS, Google Cloud) is a plus.
- Demonstrated ability to diagnose and resolve technical issues efficiently and professionally.
- Competitive compensation
- Fun, supportive workplace culture
- Pay commensurate with experience and qualifications
- Opportunities for career development and advancement
- Engaging, fast‑paced MSP environment
- Regular, reliable attendance
- Ability to lift and carry up to 50 lbs
- Ability to communicate clearly over the phone
Numbers & Facts
| Location | Annapolis, MD |
| Job Type | Full-time |
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