Help Desk Specialist I NuAxis InnovationsHelp Desk Specialist IWashington DC, DCIdentify trouble ticket trends, escalate identified problems to supervisory personnel, and perform problem management to ensure problems are addressed in a timely fashion. Work is performed under the supervision and serves as the primary IT Customer Support interface between WMATA IT departments and all WMATA end-users.
IT Support Technician I, II, and III (AV Support) Community College of Baltimore CountyIT Support Technician I, II, and III (AV Support)Catonsville, MD$46,596–$91,343 / yearIT Support Technician III: $56,368-$93,170: The purpose of this class is to provide a high level of helpdesk contact center technical support to faculty, staff and students in a professional and courteous manner, to install and support desktop and client software and to provide setup, troubleshooting, repair and maintenance of computer and multimedia equipment and related software. IT Support Technician III: Associates Degree and four years related experience; knowledge of and familiarity with supporting assorted computer software, hardware and multi-media equipment and ability to troubleshoot and prioritize technical problems; Help Desk Institute (HDI) Customer Service Representative Certification required, certification may be acquired within 6 months of employment.
Technical Support Specialist II - Elevated Support, WashU IT Washington University in St LouisTechnical Support Specialist II - Elevated Support, WashU ITWashingtonAttends formal training, conducts self-paced training through online courses or on the job training, attends conferences and engages with peers to maintain broad understanding of technologies and keeping abreast of new technologies. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks.
NewIT Help Desk Support Specialist NucoreVision (NVI)IT Help Desk Support SpecialistWashington, DC$63,000–$76,000 / yearExperience with Ivanti, KACE, Microsoft Intune, JAMF, Entra ID/Active Directory, MFA, RBAC, AWS-hosted resources, AWS identity integrations, and hybrid cloud/on-prem environments. - Support conference room technology, asset management, secure drive sanitization/destruction, hard drive cloning, workstation refreshes, data migration, and recovery operations.
IT Support Technician DanckerIT Support TechnicianCapitol Heights, MDThe difference you'll make: dancker is seeking a customer-focused and technically skilled IT Support Technician to support employees across the organization by ensuring reliable day-to-day technology operations. As dancker continues to grow and modernize, we are investing in scalable technology solutions, strong infrastructure, and exceptional support experiences that empower our teams to do their best work every day.
IT Service Desk Analyst (Level 2 / L2 Support) AHU Technologies IncIT Service Desk Analyst (Level 2 / L2 Support)Washington, DCAbility to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory. · Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications.
NewExecutive Help Desk Lead for VIP IT Support General Dynamics Information TechnologyExecutive Help Desk Lead for VIP IT SupportWashington, DCGeneral Dynamics Information Technology seeks a Help Desk Technician V to lead an Executive Support Team delivering critical IT services to senior executives. The ideal candidate will have 8+ years of IT support experience, including leadership in high-touch customer environments, and will ensure the technology aligns with federal mission objectives.
Technical Instructor I (IT Support) Per ScholasTechnical Instructor I (IT Support)Silver Spring, MarylandBy teaming up with dynamic employer partners, ranging from Fortune 500 companies to innovative startups, we're forging inclusive tech talent pipelines, fulfilling an ever-increasing need for skilled talent. Strong technical aptitude (Google Sheets/Excel, Slides/PowerPoint, Salesforce, Slack, Zoom, etc.), project management, and organizational skills with detailed follow-through abilities.
IT Support Specialist (On-Site) The Poole and Kent CorporationIT Support Specialist (On-Site)Baltimore, MarylandFull timeOur construction and service (mechanical and electrical) experience includes a broad range of commercial and government projects, including data centers, hospitals, sports stadiums, convention centers, hotels, and research laboratories. LANGUAGE SKILLS: Must have the demonstrated ability to effectively communicate, cooperate, and collaborate with multiple levels of employees, government agencies, general and subcontractors, and suppliers.
Supervisor, IT Support TriWest Healthcare AllianceSupervisor, IT SupportBaltimore, MDRemoteFull timeEstablishes regular meetings with other Service Desk staff to review aging of assigned service requests, share documentation and resolution of high severity issues, and drive solutions to minimize high severity issues. This role provides technical direction, manages customer relations, and performs related duties as assigned in order to document, assist and resolve tier 1 and 2 issues reported to the Service Desk.
IT Support Technician LeidosIT Support TechnicianWashington DC, District of ColumbiaThe IT Support Technician-_2 provides second-level end-user support for SEC personnel, resolving complex hardware, software, and connectivity issues that cannot be resolved at first contact. June 4, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
NewDesktop Support II Secret-Cleared IT Specialist Tlingit Haida Tribal Business CorporationDesktop Support II Secret-Cleared IT SpecialistWashington, DC$35–$45 / hourResponsibilities include troubleshooting and user support for desktop applications and managing incident tickets.#J-18808-Ljbffr. The ideal candidate must hold an active Secret Clearance and have a CompTIA Security+ certification.
IT Support Technician Leidos Holdings IncIT Support TechnicianDC$45,500–$82,250 / yearThe IT Support Technician-_2 provides second-level end-user support for SEC personnel, resolving complex hardware, software, and connectivity issues that cannot be resolved at first contact. Location: On-site at SEC-assigned worksite(s) for job code TEC2202S4, including SEC Headquarters in Washington, DC; support to SEC regional offices may be required per contract direction.
IT Support Specialist (On Site) EMCOR Group IncIT Support Specialist (On Site)Baltimore, MDOur construction and service (mechanical and electrical) experience includes a broad range of commercial and government projects, including data centers, hospitals, sports stadiums, convention centers, hotels, and research laboratories. As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success.
IT Support Analyst Clifford Chance LLPIT Support AnalystDCRemote$85,000–$96,000 / yearThe ideal candidate will have a strong background in applications and device support, excellent multitasking abilities, advanced problem-solving skills, and a proactive approach to delivering exceptional service in a dynamic, multilingual, and AI-enhanced environment. Our one firm global strategy is focused on targeted growth led by the needs of our core clients, those who we can best support with the breadth and depth of Clifford Chance expertise, across the sectors and geographies, which matter most to them.
IT Helpdesk Analyst (Level 1 / L1 Support) AHU TechnologiesIT Helpdesk Analyst (Level 1 / L1 Support)Washington, District of ColumbiaWe are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world. AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States.
IT Support Specialist (Secret Cleared) LatitudeIT Support Specialist (Secret Cleared)Joint Base Andrews, Maryland$70,000–$83,000 / yearThis role will provide technical support to end users, troubleshoot hardware and software issues, and ensure reliable system and network performance across the organization. Support basic networking functions, including IP configuration, connectivity troubleshooting, and network device support.
IT Support Specialist Goodwill of Greater Washington.IT Support SpecialistWashington, DCResponsible for providing high-level customer service to resolve IT-related issues, isolate problems, determine and implement solutions as well as diagnosis and request additional support staff. Certificate in Computer or IT related area of study or equivalent 2. MCSA (Microsoft Certified Systems Administrator) 3. POS support experience preferred.
Sr IT Support Specialist Baltimore Aircoil Company, Inc.Sr IT Support SpecialistJessup, MDFull timeIn addition to operational support, the Senior IT Support Analyst actively contributes to problem management, knowledge development, service improvement initiatives, and cross-team collaboration, helping to elevate the overall effectiveness and maturity of IT Service Operations globally. The role has a high level of interaction with end users, IT peers, technical specialists, and external service providers, and plays a key role in maintaining service stability and user satisfaction.
NewIT Support Specialist SpotNetIT Support SpecialistAnnapolis, MDRESPONSIBILITIES Provide Tier 1–2 support for hardware, software, and business applicationsSupport end users remotely and on‑site (Windows, macOS, mobile, printers)Troubleshoot desktop issues and basic network connectivity problemsHandle onboarding/offboarding, user accounts, and endpoint setupsApply OS/security updates and maintain endpoint healthMaintain documentation, inventory, and support recordsCollaborate with senior IT staff on infrastructure‑related projectsREQUIREMENTS 2+ years of experience in IT support or helpdesk rolesProficiency with Windows OS, Microsoft 365, and remote support toolsFamiliarity with macOS and mobile device platforms (Android/iOS)Basic understanding of networking (IP, DNS, DHCP)Knowledge of cybersecurity hygiene (MFA, antivirus, endpoint protection)Excellent troubleshooting and communication skillsFluent English – written and verbalService‑oriented mindset and ability to work independentlyADVANTAGES: Experience with MDM, RMM, or cloud/SaaS platformsExposure to routers, switches, or firewalls (e.g., Fortinet, Cisco)PREFERRED CERTIFICATIONS: Microsoft: MCP / MCSA / MD-102CompTIA Certifications: A+, Network+, or Security+#J-18808-Ljbffr. This full‑time, on‑site role involves supporting users and endpoints, resolving technical issues, maintaining systems, and gaining exposure to networking and security environments.
IT Support Specialist - Senior C3ELIT Support Specialist - SeniorWashingtonSkills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities. They will provide Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, and Windows 11 with strong user interaction skills.
IT Help Desk Support - Level II K2 StaffingIT Help Desk Support - Level IIEllicott City, MarylandWork with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
IT Specialist (Customer Support) U.S. Department of DefenseIT Specialist (Customer Support)Washington, DC$68,545–$89,114 / yearwhich includes tracking, monitoring and resolving customer support network issues; troubleshooting and resolving network problems using a variety of automation techniques and methods to include IT resources, automated systems, equipment and software; Maintaining network operations; Creating and routing trouble tickets; Researching and analyzing IT problems; and providing informal training to customers. Examples of IT-related experience demonstrating this competency include: identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate.
IT Administrator (Deskside Support Specialist) ExpressionIT Administrator (Deskside Support Specialist)Washington, DC$90,000–$104,000In this role, you will provide Tier II and Tier III IT support services, manage incident resolution, and ensure exceptional end-user experiences in a classified environment. Expression is seeking reliable and customer-focused Help Desk Specialists to support the Department of Commerce (DOC) under the National Telecommunications and Information Administration (NTIA) program.
IT Field Support Specialist (HT1) (Government) AT&T IncIT Field Support Specialist (HT1) (Government)Columbia, MD$47,600–$72,000 / yearInfrastructure Maintenance: Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity. This position provides advanced (Tier 2 and 3) on-site and remote support for a wide range of IT equipment and infrastructure, ensuring our customers remain connected, productive, and secure.
IT Support Specialist LentechIT Support SpecialistFort Meade, MarylandInfrastructure Maintenance: Maintain and support government and/or vendor-manufactured fiberoptic modems, multiplexers, fiberoptic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity. Lentech’s clients achieve full life-cycle support and cost-effective managed services supporting enterprise computing and applications initiatives for Government agencies.
NewIT Support Specialist II ComcastIT Support Specialist IILaurel, MD$21.94–$32.91 / hourJob SummarySolar Energy World—now a wholly owned subsidiary of Comcast Corporation—is one of the region's top-rated, award-winning residential solar installation companies. This in-office role in Laurel, MD provides technical support and maintenance for end-user hardware, software and network systems following established IT protocols.
IT Support Technician Space Exploration Technologies CorpIT Support TechnicianDC$29–$35 / hourITAR REQUIREMENTS: To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. This team delivers the complete life cycle of IT services for the staff at SpaceX, from onboarding and setup, to upgrade, installation, troubleshooting, repair, and replacement of hardware and software solutions, asset recovery, and protection.
NewOnsite IT Support Specialist - Alexandria Baynova-LLOnsite IT Support Specialist - AlexandriaAlexandria, VAThis role involves providing vital IT support for a significant federal government client, managing user accounts, and troubleshooting desktop technologies. Responsibilities include user support administration, Office365 troubleshooting, and maintaining ticketing queues using ServiceNow.
IT Support Specialist Lentech Inc.IT Support SpecialistFort Meade, MDFull timeInfrastructure Maintenance: Maintain and support government and/or vendor-manufactured fiberoptic modems, multiplexers, fiberoptic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity. Lentech’s clients achieve full life-cycle support and cost-effective managed services supporting enterprise computing and applications initiatives for Government agencies.
Tier 2 - Mid-Level Desk Side Support - IT Specialist ActioNet IncTier 2 - Mid-Level Desk Side Support - IT SpecialistDC$65,000–$75,000 / yearActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. Diagnose and resolve complex issues involving Windows OS, Active Directory, AVD performance, SCCM client health, BitLocker recovery, and Intune-managed devices.
IT Technician / Corporate Support Bell Partners IncIT Technician / Corporate SupportAlexandria, VASupport site connectivity and basic networking needs at corporate and community locations, including troubleshooting broadband circuits, LAN/Wi-Fi, and routing/firewall issues. Perform endpoint provisioning and lifecycle support (configure/deploy new computers, re-image/rebuild as required), ensuring devices meet Bell security and compliance baselines.
IT Customer Support Journeyman AHU TechnologiesIT Customer Support JourneymanWashington, District of ColumbiaFollows procedures and maintains inventory and asset management for computers, mobile devices, printers, and related equipment, including tracking assignments, returns, and lifecycle status. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.
NewHybrid IT Support Specialist (End-User & Infrastructure) The Washington Research Library ConsortiumHybrid IT Support Specialist (End-User & Infrastructure)Annapolis, MDThis full-time hybrid position requires 4 days a week in office and responsibilities include hands-on support for end-user systems, technical support for library users, and management of IT services. The ideal candidate will bring strong interpersonal skills, commitment to continuous learning, and the ability to manage user accounts and coordinate with vendors.#J-18808-Ljbffr.
NewHybrid IT Support Engineer: Cloud & Office Tech McLarensHybrid IT Support Engineer: Cloud & Office TechWashington, DCMcLarens is seeking a Technical Support Engineer in Washington, DC to provide high-quality IT support across endpoints, manage office technology, and ensure a seamless user experience. The ideal candidate will have a BS degree in IT, experience in Windows and macOS environments, and a proactive mindset in a collaborative IT team setting.
IT Service Management Support Accenture Federal ServicesIT Service Management SupportSuitland, MDThe pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is: $107,300—$130,100 USD What We Believe As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland .
IT Support Team Manager LeidosIT Support Team ManagerWashington DC, District of ColumbiaProvide strategic oversight and operational leadership for Service Desk, Deskside Support, and AV/VTC support teams, ensuring consistent delivery of enterprise IT support services across all customer engagement channels. This role is responsible for delivering consistent, high-quality support outcomes by aligning service desk execution with SEC OIT performance requirements, including SLA and KLI tracking, reporting, and continuous improvement.
IT Support Associate University of MarylandIT Support AssociateCollege Park, MD$56,773–$68,128 / yearSkill in configuring computer hardware and software; to analytically design program logic or solve technical problems; in operating supported computers and peripherals. EXPERIENCE: Two years with the types of hardware and software to be supported, one year of which included user support, user training, and/or programming.
Technical IT Support Specialist, Senior (Job 1381) DLHTechnical IT Support Specialist, Senior (Job 1381)Baltimore, MarylandThe Technical Support Specialist, Senior provides advanced IT support for Windows and Apple systems in an enterprise and research environment, troubleshooting hardware and software issues, supporting specialized scientific equipment, managing system setup and backups, and assisting users through multiple support channels while recommending solutions and promoting effective technology use. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more.
IT Helpdesk Analyst (Level 1 / L1 Support) AHU Technologies IncIT Helpdesk Analyst (Level 1 / L1 Support)Washington, DCWork with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents. Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications.
IT Support - Deskside Tier 2 BDR Solutions LLCIT Support - Deskside Tier 2Washington, DC$70,000–$80,000 / yearInstall, monitor, troubleshoot, replace, and support, virtual desktop infrastructure (VDI), end user equipment (terminals, printers/printer consumables, Multi-function devices/multi-function device consumables, mobile devices, VTCs, scanners, VOIP phones, thin-clients, etc.), local and wide area networks, data storage systems, Active Directory, and other third-party software. Excellent verbal and written communication skills, phone etiquette, keyboarding skills, data entry skills, people skills, customer focused and service oriented, attentive to details, act with professionalism, able to multi-task.
IT Support Specialist I Armada LtdIT Support Specialist IWashington, DCFull timeThis policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the contractor assigned to this position.
IT Support Specialist II Armada LtdIT Support Specialist IIWashington, DCFull timeThis policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the contractor assigned to this position.
NewSchool IT Support Specialist (Mac/Google) Washington Yu Ying Public Charter SchoolSchool IT Support Specialist (Mac/Google)Washington, DCWashington Yu Ying Public Charter School seeks an IT Support staff member to manage devices and systems, ensuring technological reliability for staff and students. Qualifications include a Bachelor's degree and experience in tech support, with knowledge of Apple and Google systems being essential.
NewExecutive IT Support Specialist for VIP Clients (On-Site) Baltimore CityExecutive IT Support Specialist for VIP Clients (On-Site)Baltimore, MDThis position serves as the primary contact for high-profile clients in need of technical assistance, including departments like the Mayor's Office and Legal Department. The ideal candidate will possess an associate degree and two years of technical experience, with benefits including healthcare coverage and wellness programs.
Technical IT Support Specialist, Senior Job 1381 DLH Holdings Corp.Technical IT Support Specialist, Senior Job 1381Baltimore, MD$68,000–$80,000 / yearThe Technical Support Specialist, Senior provides advanced IT support for Windows and Apple systems in an enterprise and research environment, troubleshooting hardware and software issues, supporting specialized scientific equipment, managing system setup and backups, and assisting users through multiple support channels while recommending solutions and promoting effective technology use. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools - including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more.
IT Support Team Manager Leidos Holdings IncIT Support Team ManagerDC$82,550–$149,225 / yearProvide strategic oversight and operational leadership for Service Desk, Deskside Support, and AV/VTC support teams, ensuring consistent delivery of enterprise IT support services across all customer engagement channels. This role is responsible for delivering consistent, high-quality support outcomes by aligning service desk execution with SEC OIT performance requirements, including SLA and KLI tracking, reporting, and continuous improvement.
IT SPECIALIST (CUSTOMER SUPPORT) United States Air ForceIT SPECIALIST (CUSTOMER SUPPORT)Washington, DC$68,545–$97,867 / yearSupports users on equipment and software; custom installation and maintenance of hardware and software; investigating and resolving problems arising in the user operation of equipment/systems to extent possible before referring more difficult problems to the appropriate levels; documenting actions taken in Remedy ITSM or the current work ticket tracking system; and serving as a point of information for workstation operations. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
IT Support Specialist Chimes International LimitedIT Support SpecialistBaltimore, MDFull timeOur vast array of services - educational, employment, vocational, residential, habilitative, and behavioral health - is delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions.
NewInformation Technology Professional (IT Support) U.S. NavyInformation Technology Professional (IT Support)Hyattsville, MDKey Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders. Pathways, Training & Advancement Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations.