Help Desk Technician

Help Desk Technician | Warren, MI

Salary Range: $46,000 - $71,000 depending on experience

Are you a dynamic leader with a passion for excelling as a help desk technician? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is dedicated to building meaningful connections and supporting community growth. We collaborate with leading companies in the Warren area seeking experienced Help Desk Technicians to drive results.

We are building our network of talent in this field across Michigan's manufacturing regions. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

This posting covers Help Desk Technician opportunities with manufacturers based in and around Warren in Macomb County, within about 30 minutes of the city, including Sterling Heights, Madison Heights, Royal Oak, and Roseville.

The Opportunity

We collaborate with manufacturing firms in the Warren area that seek skilled Help Desk Technicians. These organizations are dedicated to maintaining high standards and look for professionals who can contribute effectively. By joining our network, you position yourself for opportunities aligned with your career goals.

Usual Responsibilities

• Walk users through basic software steps for email, ERP, and timekeeping systems.
• Answer incoming support calls, emails, and tickets from plant and office staff.
• Troubleshoot desktop, laptop, printer, and peripheral issues.
• Reset passwords and manage user accounts in Active Directory.
• Set up and image workstations for new hires and replacements.
• Support shop floor devices such as scanners, label printers, and handheld terminals.
• Escalate network and server issues to senior IT staff.
• Document fixes and update the ticket system with resolution notes.

Recommended Qualifications

• Basic Active Directory user and password management.
• Strong troubleshooting and clear phone communication skills.
• Ability to follow ticket workflows and document work.
• High school diploma or equivalent.
• to 3 years of help desk or desktop support experience.
• Working knowledge of Windows and Microsoft 365.

Bonus Qualifications

• Basic network troubleshooting for cabling and switches.
• Experience with imaging tools and device deployment.
• CompTIA A+ or similar certification.
• Experience supporting manufacturing or warehouse environments.
• Familiarity with ERP or timekeeping systems.

Job Titles That Should Apply

IT Support Specialist, Desktop Support Technician, Service Desk Analyst, Technical Support Specialist, IT Support Analyst, Computer Support Specialist, Field Service Technician, Tier 1 Support Technician, End User Support Technician

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search - market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.