Help Desktop Support

Pay Rate: $26.00 per hour

Summary:

• Location: Washington, DC
• Duration: 3 Months

Responsibilities:

• Manage Google Workspace user accounts, roles, email settings, device enrollment, security policies, application access, and data management.
• Generate usage reports to optimize Google Workspace resources.
• Provide technical assistance and troubleshoot Google services and devices.
• Manage password resets and conduct user training.
• Track and escalate support issues, maintain software updates, and communicate service changes.
• Create and organize courses and content in the Learning Management System (LMS).
• Manage assessments and grading, generate reports on user activity, and provide technical support in LMS.
• Support Salesforce users and business processes, troubleshoot access and workflow issues.
• Use Salesforce automation and reporting tools, and resolve support requests through platforms like Zendesk or Salesforce Cases.

Requirements:

• Experience with Salesforce, Salesforce Marketing Cloud (SMC), Salesforce Case Management, ServiceNOW, Google Admin Console and Analytics, Google Workspace.
• Customer service and consumer engagement experience.
• Ability to work independently and as part of a team.