22nd Century Technologies, Inc. (TSCTI) logo

Helpdesk Support Tech(Federal Exp.)

  • $24–$36 Per Hour
  • Contractor
  • Full-time
22nd Century Technologies, Inc. (TSCTI)
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Skills

  • Customer Support/Serviceunmatched
  • Desktop Administrationunmatched
  • Help Deskunmatched
  • Identify Issuesunmatched
  • Mac Operating Systemunmatched
  • Microsoft Product Familyunmatched
  • Microsoft Windows Operating Systemunmatched
  • Mobile Devicesunmatched
  • Technical Supportunmatched

Description

  • We're seeking an experienced IT Help Desk / Desktop Support Technician to provide technical support in a fast-paced enterprise environment.
  • The ideal candidate will have strong troubleshooting skills, excellent customer service, and experience supporting Windows, macOS, mobile devices, and Microsoft 365 technologies.

 

Job Responsibilities

Required Experience:

  • 5+ years supporting Incident, Change, or Knowledge Management systems (e.g., BMC Helix/Remedy)
  • 3+ years in IT Call Center/Help Desk environments
  • Active Directory user/account administration
  • Microsoft Windows 10 & Microsoft 365 (Office 365 ProPlus, SharePoint, Exchange Online)
  • iOS & Android device support
  • 1+ year supporting:
  • macOS
  • Cisco AnyConnect or similar remote access tools
  • VPN connectivity (RSA SecurID preferred)

Numbers & Facts

LocationWashington, DC
Job TypeContractor, Full-time
Salary$24–$36 Per Hour
Company Size501 - 1000
Year Founded1997
HeadquartersMcLean, VA, US
Websitehttps://www.tscti.com/

Qualifications

Technical Skills:

  • Windows, macOS, iOS, and Android administration
  • Mobile Device Management (JAMF, Intune, Workspace ONE, Apple Business Manager)
  • Commercial Off-The-Shelf (COTS) software support
  • PC, Mac, printer, and peripheral troubleshooting
  • TCP/IP networking fundamentals
  • Strong analytical, communication, and customer service skills
  • Ability to support executive-level users and work in a fast-paced environment.

Preferred Certifications:

  • ITIL Foundation
  • Microsoft 365 Certification
  • CompTIA A+, Network+, or Security+

Education:

  • Associate's or Bachelor's degree in Computer Science, Information Technology, Information Systems, Network Engineering, or a related field.

About Company

22nd Century Technologies, Inc. (TSCTI) is one of the fastest-growing IT services integrators and workforce solutions providers in the United States. Founded in 1997, TSCTI is a Certified National Minority Business Enterprise (MBE) with a workforce of over 6,000 professionals, including more than 600 cybersecurity subject matter experts (SMEs), supporting clients across all 50 U.S. states, Canada, and Mexico.

Headquartered in Princeton, New Jersey, and McLean, Virginia, TSCTI operates through 14 offices nationwide. Our commitment to quality, security, and operational excellence is reflected in our adherence to industry-leading standards and certified mature processes, including CMMI Level 3 for Development and Services, ISO 20000, ISO 27001, and ISO 9001.

With a strong focus on the public sector, TSCTI currently supports 14 of the 15 Federal Executive Departments, 37 additional federal agencies, all 50 state governments, more than 115 local government agencies, and 37 school districts. Over the past three years, we have significantly expanded our commercial footprint and now serve more than 80 Fortune 500 and commercial clients.

Recognized by Forbes as one of the “Best Companies to Work For,” 22nd Century Technologies consistently exceeds client expectations through a customer-centric approach, delivering exceptional talent and innovative solutions while fostering a culture that motivates, values, and empowers its employees.

https://www.tscti.com/current-openings

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