Role: Helpdesk / Desktop technician
Location: Alameda, CA 94501
Duration: Part time - 20-25 hours weekly that can expand to 40hrs
Job Overview
We are seeking a hands-on Helpdesk / Desktop Support Technician to provide technical support for end users, desktop computers, laptops, printers, Microsoft 365 applications, and conference room technology. The ideal candidate will have experience troubleshooting hardware and software issues, managing user accounts in Active Directory, and supporting day-to-day IT operations.
This role requires strong troubleshooting skills, a customer-focused approach, and the ability to resolve technical issues efficiently while ensuring minimal disruption to business operations.
Key Responsibilities
- Provide first-level technical support for desktop computers, laptops, peripherals, and end-user technology.
- Diagnose and troubleshoot hardware issues involving PCs and laptops, including component failures, performance issues, and device malfunctions.
- Coordinate hardware repairs and warranty services by preparing and shipping defective equipment to the appropriate hardware manufacturers.
- Install, configure, and troubleshoot printers, scanners, and other office peripherals.
- Perform basic software installation, configuration, updates, and troubleshooting for Windows-based systems and standard business applications.
- Manage user accounts and access in Active Directory, including account creation, modifications, password resets, account unlocks, and access updates.
- Support employee onboarding and offboarding activities by preparing user accounts, configuring equipment, and updating access permissions according to established procedures.
- Provide first-line support for conference room equipment, including displays, microphones, cameras, speakers, and video conferencing systems.
- Troubleshoot Microsoft Teams meeting issues, including audio, video, connectivity, and device configuration.
- Assist employees with Microsoft 365 collaboration tools, including Word, Excel, PowerPoint, Outlook, and other productivity applications.
- Provide basic support for OneDrive, SharePoint, and Microsoft Teams, including file access, synchronization, sharing permissions, and collaboration issues.
- Troubleshoot common operating system, application, connectivity, and peripheral-related problems.
- Respond to helpdesk requests, document reported issues, track troubleshooting steps, and escalate complex problems when necessary.
- Maintain IT equipment inventory and assist with device deployment, replacement, and return processes.
- Deliver professional and timely technical support while maintaining clear communication with end users.
- Follow established IT security policies, procedures, and documentation standards.
Required Qualifications
- Previous experience in a Helpdesk, Desktop Support, IT Support, or Technical Support role.
- Hands-on experience troubleshooting and supporting desktop computers, laptops, and related hardware.
- Experience installing, configuring, and troubleshooting printers and office peripherals.
- Working knowledge of Active Directory user account administration.
- Experience supporting employee onboarding and offboarding processes.
- Proficiency with Microsoft 365 applications, including Word, Excel, and PowerPoint.
- Familiarity with OneDrive, SharePoint, and Microsoft Teams.
- Experience troubleshooting conference room equipment and Microsoft Teams meeting technology.
- Basic knowledge of Windows operating systems, software installation, and desktop troubleshooting.
- Strong problem-solving, communication, and customer service skills.
- Ability to work independently, prioritize support requests, and manage multiple tasks effectively.
Preferred Qualifications
- Experience working in an onsite IT support or corporate helpdesk environment.
- Familiarity with Microsoft 365 account and application troubleshooting.
- Experience with hardware warranty claims, equipment shipping, and repair coordination.
- Knowledge of IT asset management, ticketing systems, and support documentation.
- Basic understanding of network connectivity, Wi-Fi, and peripheral configuration.
Ideal Candidate Profile
The ideal candidate is a dependable, hands-on IT support professional who can resolve common hardware and software issues, assist with user account administration, support Microsoft 365 collaboration tools, and troubleshoot conference room technology. The candidate should be comfortable working directly with end users, coordinating equipment repairs, and supporting daily IT operations in a professional environment.