Helpdesk Manager

Helpdesk Manager

Salary

See Position Description

Location

Richland County, SC

Job Type

FTE - Full-Time

Job Number

9915822

Agency

University of South Carolina

Opening Date

10/27/2026

Closing Date

11/10/2026 11:59 PM Eastern

Agency Specific Application Procedures:

Your application must be submitted online at https://apptrkr.com/9915822

Class Code:

AH20

Position Number:

9915822

Normal Work Schedule:

Monday - Friday (8:30 - 5:00)

Pay Grade

Unclassified

EEO Statement

Equal Opportunity Employer

Veteran Preference Statement

South Carolina is making our Veterans a priority for employment in state agencies and institutions.

• Description
• Benefits

Job Responsibilities

Helpdesk Manager Department: BFT Information Technology Advertised Salary Range: Part/Full Time: Full Time About UofSC From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelors degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service - helping to build healthier, more educated communities in South Carolina and beyond. Inclusive Excellence Statement Advertised Job Summary Join USC Beaufort as Our Next Help Desk Manager! Are you a tech-savvy leader with a passion for service excellence and innovation? The University of South Carolina Beaufort (USCB) is seeking a dynamic Help Desk Manager to lead our Information Technology Support Services (ITSS) team in delivering exceptional support across our three campus locations. About the Role As Help Desk Manager, youll be at the forefront of USCBs mission to provide cutting-edge technology resources that empower academic, research, and operational success. Youll oversee a high-performing team of full-time staff and student employees, ensuring consistent, responsive, and professional support for all end-users. Your leadership will directly impact the universitys ability to create, process, store, secure, and exchange electronic data and information through a robust infrastructure of computers, storage, networking, and other physical devices. Key Responsibilities - Lead Helpdesk Operations: Manage Tier 1 and Tier 2 support, Classroom & A/V Support, and Desktop Engineering. - Ensure Service Excellence: Monitor performance through user feedback and ticket resolution metrics. - Support Campus Events: Provide technical support for events, from planning to execution. - Optimize Workflows: Review and assign incoming tickets, conduct weekly audits, and balance team workloads. - Maintain Continuity: Provide supplemental staffing to ensure uninterrupted support services. What You Bring - Strong judgment in organizing work and setting priorities. - A customer-first mindset with the ability to adapt and respond to evolving needs. - Proven ethical, professional, and interpersonal skills. - A solutions-based approach to problem solving. - A desire to learn and grow in the field of information technology. Why USCB? At USC Beaufort, we believe technology is a cornerstone of academic excellence. Youll be part of a collaborative environment that values innovation, service, and continuous improvement. Your work will directly contribute to the universitys public image and reputation. Ready to make a difference? Apply now and help shape the future of technology at USC Beaufort.

Minimum and Additional Requirements

Knowledge/Skills/Abilities Ability to exercise good judgment in organizing work and setting priorities, balancing the interests of customers and readily readjusting priorities to respond to their needs and expectations. Demonstrated strong ethical, professional and service-oriented, and interpersonal skills. Ability to provide excellent customer service in a positive and solutions-based manner. Problem solving skills. Ability to learn and grow in the area of focus.

Additional Comments

Job Close Date 11/10/2026 Special Instructions to Applicant Positions will remain posted on our employment website for a minimum of five (5) business days. After this period, postings may be closed at the departments discretion. Our site is updated regularly, and the length of the recruitment and screening process may vary depending on the position and related factors. If your qualifications are selected for further consideration, you will be contacted directly by phone or email. The University of South Carolina offers a valuable benefits package including but not limited to: - Health and Life Insurance - Retirement Programs - Paid Tuition - Dependent Scholarships - Annual Leave - Sick Leave - 13 Paid Holidays (including an extended December holiday) - Paid Parental Leave - Professional Development Opportunities To apply, please visit: https://apptrkr.com/9915822 EEO Statement The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, sex, gender, gender identity, transgender status, age, color, religion, national origin, disability, sexual orientation, genetics, protected veteran status, pregnancy, childbirth or related medical conditions. je-db29fa5d4e42482abbb6eaf281c9a1fd

Benefits for State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

Employer State of South Carolina

Agency University of South Carolina Address Division of Human Resources

Columbia, South Carolina, 29208

Phone 803-777-3821

The language used in this document does not create an employment contract between the employee and the agency. This document does not create any contractual rights or entitlements. The agency reserves the right to revise the content of this document, in whole or in part. No promises or assurances, whether written or oral, which are contrary to or inconsistent with the terms of this paragraph create any contract of employment.