Helpdesk Technician

Job ID: 113946

Location: Rogers, Arkansas [On-Site]

Category: Infrastructure

Employment Type: Contract

Date Added: 11/06/2026

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Role Summary

The Tier 1 Help Desk Technician provides hands-on technical support in a fast-paced manufacturing environment. This role supports end users, troubleshoots hardware and software issues, maintains IT equipment, and manages service requests through timely resolution. The technician works throughout the facility, including the production floor, while delivering professional customer service and following established IT policies and security standards. This position offers opportunities to develop technical skills across IT systems and infrastructure and advance into higher-level support roles based on performance and business needs.

Responsibilities

• Provide first-level IT support for desktop, hardware, software, connectivity, and user access issues.
• Manage and update help desk tickets with accurate documentation and timely communication.
• Install, troubleshoot, and maintain computers, peripherals, cameras, cabling, networking components, production devices, and related equipment.
• Support users directly on the production floor and throughout facility locations.
• Gather diagnostic information, resolve issues when possible, and escalate complex technical problems appropriately.
• Perform cable installation, termination, and basic networking tasks.
• Conduct hands-on installation, equipment maintenance, and troubleshooting in an industrial environment.
• Follow IT policies, security standards, operational procedures, and equipment-handling practices.
• Collaborate with the IT team to provide responsive, professional technical support.
• Maintain attention to detail while managing changing priorities and multiple service requests.

Qualifications

• Basic understanding of computer hardware, software, connectivity, and troubleshooting concepts.
• Prior IT support experience, relevant technical schooling, or personal technology experience such as building PCs is preferred.
• Experience with a ticketing system is helpful but not required.
• Strong communication, problem-solving, organizational, and customer service skills.
• Ability to learn new technologies and adapt to changing priorities.
• Commitment to professionalism, attention to detail, teamwork, and timely follow-through.
• Ability to work primarily on-site in a manufacturing environment.
• Comfortable working around production equipment, heat, noise, and other industrial conditions.
• Ability to lift equipment, use ladders or lifts, and perform hands-on installation work as needed.
• Willingness to spend significant time away from a desk supporting users and equipment throughout the facility.

Publishing Pay Range: $18.00 - $22.00 hourly

This position is based in office and requires employee to work on-site.

About GDH:

At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline - it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:

GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more! For more detailed information on benefits, please go to GDH's website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

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