Hemming Specialist | NYC 5th Ave

Location: United States of America

State/Province/City: New York

City: New York

Business Unit: Store

Time Type: Full-time

Description & Requirements

Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Hemming Hubs and Joineries:

Hemming Hubs and Joineries at lululemon are located in select stores as directed by the Store Support Center and offer in-store hemming and select product repairs. This allows for a specialized approach to customer service, or guest experience, in which a team of Hemming Specialists execute high quality hemming, to support in creating lifetime lululemon guests.

Job Summary

Hemming Specialists are responsible for executing high quality hemming, engaging and connecting with lululemon guests, sharing top-quality product education and relevant information about the local community and lululemon culture.

Core Responsibilities of the Job

Guest (i.e., Customer) Experience

• Facilitate a seamless end-to-end hemming experience by conducting quality and timely hemming grounded in product design intent and hemming best practices.
• Interact with guests to ensure a great guest experience in a manner that values guests' time.
• Assess guests' needs to provide customized, effective hemming and repair solutions and product support.
• Execute market-relevant omnichannel programs (e.g. Digital Hemming, BBR, etc.) according to company standards.
• Stay up to date on required product resources and training to elevate technical product knowledge and hem product with the product design intent in mind.
• Support team members in their knowledge and execution of hemming processing, documentation, expectation-setting, and creating guest solutions.
• Move dynamically throughout the store to continuously engage with guests and the team, and attend to guest or store needs, inclusive of hemming.
• Receive guest feedback and partner with store leadership to take appropriate action and "make it right" for guests, making timely decisions grounded in creating guests for life.
• Partner with the SSC on key product initiatives relative to hemming and the escalation of product feedback to the appropriate SSC department.

Working with Others

• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.

Operations

• Maintain the hemming space and the items inside of it, including proper machine maintenance, tool maintenance, and supply ordering (e.g. thread orders).
• Use in-store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
• Integrity/Honesty: Behaves in an honest, fair, and ethical manner
• Guest Experience: Enjoys working and connecting with, understanding, and helping guests
• Personal Responsibility: Accepts responsibility/accountability for actions; is dependable
• Self-Awareness: Is aware of how words or actions may be perceived by or affect others
• Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives

Job Requirements

Eligibility

• Must be legally authorized to work in the country in which the store is located
• Professional experience in operating industrial sergers and coverstitch machines
• Knowledge of technical fabrics and garment construction
• Professional experience in sewing or tailoring

Availability

• Willing to work a flexible schedule including evenings, weekends, and holidays

Other Willingness Requirements

• Willing to move through a store for most of a shift to help guests and accomplish work
• Willing to work as part of a team and complete some work independently

Job Assets (i.e., nice to have; not required)

• Education: High School or Secondary School diploma equivalent or above.
• Degree or certification in Fashion Design and/or garment industry background.

Compensation & Benefits Package

Base Pay Range: $22.50 - $25.89/hour, subject to minimum wage in the location

Target Bonus: $2.00/hour

Total Target Base Pay Range: $24.50 - $27.89/hour

lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our offerings, employees in this position are eligible for our competitive bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

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