HH Patient Service Coord I

Pride Health is hiring an HH Patient Service Coord I to support our client's healthcare facility in Fort Worth, TX 76104.

Job Details:

Schedule: Monday - Friday, 8:30 am - 5:30 pm, 1-hour lunch (2) 15 min breaks

Location: Fort Worth, TX 76104

Job Type: Full-Time

Contract Length: 6 months with possibility of extension or conversion

Pay Range: $18.18 to $19.35/hour*

Job Summary

We are seeking a detail-oriented HH Patient Service Coord I to manage patient accounts, process medical supply referrals, verify insurance eligibility, and coordinate prior authorizations. The ideal candidate will provide excellent customer service, maintain accurate patient records, and collaborate with internal departments, healthcare providers, and insurance companies to ensure timely delivery of durable medical equipment (DME), medications, and supplies.

Key Responsibilities

• Handle customer inquiries regarding product pricing, supply reorders, and shipping.
• Process incoming patient referrals and coordinate medical supply deliveries.
• Verify insurance coverage, obtain benefit eligibility information, and secure prior authorizations.
• Prepare and submit documentation for insurance claims, Medicaid, and managed care organizations.
• Maintain accurate patient records and ensure data integrity across computer systems.
• Prepare daily patient supply tickets and coordinate with delivery and fulfillment teams.
• Review and track Certificates of Medical Necessity (CMNs), incomplete orders, and customer complaints.
• Monitor third-party payer requirements and escalate referrals that do not meet financial acceptance criteria.
• Resolve routine service issues and coordinate with appropriate departments.

Required Qualifications

• High school diploma or GED.
• At least 1 year of customer service experience.
• 4-6 months of clerical or administrative experience.
• Strong organizational skills, attention to detail, and ability to multitask in a high-call-volume environment.

Preferred Qualifications

• Knowledge of medical terminology.
• Experience with insurance verification, prior authorizations, medical billing, patient referrals, or DME coordination.

Interested? Apply Today!

#PHCNonClinicalZip

For workers in the United States, PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.