HIM Integrity Specialist

Division:Eskenazi Health

Sub-Division: Hospital

Req ID: 26970

Schedule: Full Time

Shift: Days

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.

FLSA Status

Non-Exempt

Job Role Summary

The HIM Data Integrity Specialist provides issue identification, assessment, resolution, and technical support in order to achieve desired outcomes and compliance.

This role analyzes chart correction scenarios and performs subsequent hands-on technical chart corrections as part of daily work responsibilities. This position serves as an organizational resource for issues involving chart correction, identity, and technical support.

The HIM Data Integrity Specialist works at the center of the chart correction process, facilitating correction of clinical information throughout all inpatient and outpatient information systems. The individual coordinates the parties and interdisciplinary teams involved in each case (i.e., billing, PAS, clinical departments, and Pharmacy) and is responsible for ensuring all necessary corrections are made in a timely manner, and each case is validated prior to closure to ensure that documentation is complete and accurate to support patient safety and continuity of care.

Essential Functions and Responsibilities

• Works daily all work queues under the following tabs in Epic: Potential Duplicates, Patient Overlay (updating patient demographics), External Chart Correction Messages, Chart Corrections, HIM Transcription Interface Errors, Care Everywhere Incoming Messages, and Chart Correction Tool Runs.
• Performs daily error corrections as needed including note move and copy functions.
• Performs daily document imaging system corrections in Onbase
• Creates chart correction cases in EPIC, completes tasks/assigns tasks to appropriate teams, and closes the case once completed.
• Participates in the on-call 24/7 support coverage for emergent in-house and emergency department chart corrections.
• Facilitates and performs emergent patient duplicate merges and wrong registrations (Contact Move process). As noted above, this includes on-call support 24/7 on in - house and emergency department patients, interfacing with and directing multiple stakeholders as to the appropriate actions to take to quickly resolve data quality issues as a result of wrong patients being registered.
• Communicates with team members, clinicians, health care providers, and IS Teams to provide critical and complex information on how to report and correct health record documentation, often in an urgent timeframe
• Assists in facilitating requests for amendments to the clinical information in a patient's medical record, in accordance with federal (HIPAA) guidelines.
• Provides feedback to HIM Leadership team for changes and enhancements related to HIM/Identity within the EHR as well as interfaces between the various 3rd party systems. Assists in preparing detailed specifications and proposals for modifying the existing system and/or streamlining workflows.
• Assists with chart correction policies/ procedures and tip sheets.
• Keeps daily productivity sheet and other metrics.
• Adheres to quality and productivity standards.
• Assists with other duties / projects as needed to ensure workload coverage is maintained
• Works with IS teams to review, test, and implement new functionality for the EHR.
• Works independently to respond to incoming calls, emails, tickets placed via resource central and received via email in Outlook, and tickets received via the Epic in-basket.
• Participates in weekly team meetings to review outstanding issues and review of cases
• Monitors death updates in the system

Job Requirements

• High school diploma or equivalent
• Two years experience in Health Information Management preferred
• Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) preferred

Knowledge, Skills & Abilities

• Excellent interpersonal, organizational, presentation, verbal and written communication abilities.
• Proficient in all Microsoft Office suites of products
• Ability to define, analyze and measure root causes for data integrity issues
• Detail oriented and work well in time sensitive situations
• Maintains patient and family confidentiality
• Maintains protected health information in accordance with HIPAA privacy guidelines and regulations

Accredited by The Joint Commission and named as one of Indiana's best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the first verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.