HIPP/IPPA Customer Service Representative

Roles and Responsibilities

• Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests, and queries.
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking, and follow-up of all incidents.
• Primary responsibilities are focused on customer contact, not transaction processing.

Additional Information

• Work location: Austin
• These roles are only for 6-month duration.

• Local Candidates preferred - remote

• No Visa Restrictions.
• Skills Description: Bilingual preferred