Home Access Supervisor

The Home Access Supervisor drives the transactional integrity of the Home Access business, overseeing sales consultants and installation technicians across a defined geography and ensures compliance across operations. The position provides day to day oversight of sales and installation activities to drives department growth, timely job completion and premier customer service.

Essential Job Functions and Duties:

• Enable our team to consistently deliver premier customer experience ensuring our sales and installation teams:
• Treat customers with courtesy and respect.
• Conduct thorough needs analyses ensuring the right solution for the customer.
• Create accurate proposals and clearly communicate them to the customer.
• Install equipment per manufacturer guidelines.
• Train customers on proper use of equipment.
• Provide day-to-day oversight, direction, and coaching for Home Access sales consultants and installation technicians.
• Meet/Exceed department sales and installed gross profit goals.
• Develop and implement processes driving sales and accountability including proper use of all internal systems as well as Dealer portals.
• Review sales activity, appointments, proposals, and opportunities to improve solution rates and department performance on a regular basis.
• Review and approve sales proposals verifying all necessary documentation is included.
• Maintain delivery date information on Won proposals enabling accurate sales forecasting.
• Work with Parts Inventory team to order and receive product enabling jobs to be installed in a timely fashion.
• Oversee technician schedules and installation workload to ensure sold jobs are installed efficiently and on time.
• Oversee all Home Access Inventory parts including ordering receiving, tracking, and ensuring accurate inventory records, proper allocation to proposals, and management of rental inventory and buybacks
• Monitor outstanding installations, identify delays, and coordinate with sales and installation teams to resolve issues.
• Ensure installation quality and address callbacks, rework, and customer concerns promptly.
• Schedule installations and post completed jobs accurately and timely.
• Travel within territory as necessary.
• Ensure high level of quality in adherence to MobilityWorks company standards.
• Attend and participate in company and department meetings, in-services, and trainings as required.
• Maintain all licenses and certifications required to perform assigned duties.
• Complete other duties as assigned.
• Driver license required
• High school diploma or GED required
• College degree preferred
• Sales experience
• Experience training and managing a sales team
• Experience overseeing field technicians and coordinating installation operations preferred
• Experience with Salesforce.com or similar system
• Excellent customer service skills and experience are required
• Solid verbal, written and interpersonal communication skills are required