Home Care Care Coordinator

Needham, MA | Full-Time
Griswold Home Care – Needham Office

Help Families Find the Right Care. Support Caregivers. Keep Care Running Smoothly.

At Griswold Home Care, we believe exceptional care starts long before a caregiver arrives at a client's home. It begins with a reassuring voice on the phone, thoughtful coordination behind the scenes, and a team that truly cares about doing things the right way.

We're looking for an organized, compassionate, and highly professional Home Care Care Coordinator to join our Needham office. This role is ideal for someone who enjoys solving problems, building relationships, communicating with families and caregivers, and keeping multiple moving pieces organized in a fast-paced environment.

If you've worked in home care, healthcare scheduling, staffing, or another service-focused office where communication, organization, and responsiveness are essential, we'd love to hear from you.

About the Role

As a Care Coordinator, you'll be at the center of our daily operations. You'll help families navigate their home care options, coordinate caregiver schedules, recruit and onboard caregivers, and ensure every client receives dependable, compassionate care.

This is a computer- and phone-intensive position that requires strong organizational skills, excellent communication, and the ability to manage changing priorities throughout the day.

Every interaction matters. Whether you're speaking with a family searching for care, a caregiver needing support, or a referral partner looking for information, you'll represent Griswold Home Care with professionalism, empathy, and confidence.

What You'll Do

• Be the primary point of contact for incoming calls, emails, and text messages from prospective clients, current clients, caregivers, job applicants, and referral partners.
• Speak with families to understand their needs, explain our services, and help them determine whether Griswold Home Care is the right fit.
• Coordinate caregiver schedules and ensure clients receive reliable, uninterrupted care.
• Respond quickly and creatively to schedule changes and last-minute staffing needs.
• Recruit, interview, onboard, and support exceptional caregivers.
• Match caregivers with clients based on care needs, personality, availability, and compatibility.
• Maintain accurate client and caregiver records using scheduling and office software.
• Work closely with the office team to provide an outstanding experience for both clients and caregivers.
• Participate in a shared on-call rotation.

What Makes Someone Successful in This Role

You're calm under pressure and enjoy solving problems.

You communicate clearly and professionally with people from all walks of life.

You're comfortable spending much of your day on the phone while also working within multiple computer systems.

You enjoy building relationships and helping families feel confident in their care decisions.

You're highly organized and can successfully manage multiple priorities without losing attention to detail.

Most importantly, you understand that outstanding service creates trust—and trust is at the heart of everything we do.

Qualifications

Preferred Experience

• Experience working in a home care agency is strongly preferred.
• Experience in healthcare scheduling, staffing coordination, recruiting, client services, medical office operations, or a related healthcare environment is highly valued.
• Candidates with previous home care operations experience are encouraged to apply.

Skills & Qualifications

• Outstanding verbal and written communication skills.
• Strong computer skills and the ability to comfortably learn and use scheduling software, Microsoft Office, email, and other office technology.
• Exceptional organizational and time-management abilities.
• Ability to multitask and adapt in a fast-paced office environment.
• Professional, friendly, and confident telephone presence.
• High school diploma or GED required.

Compensation & Benefits

• Competitive salary based on experience.
• Health insurance options.
• 401(k).
• Paid Time Off and Paid Medical Family Leave.
• Opportunities for professional growth and advancement.
• Supportive, collaborative team environment.

About Griswold Home Care

For decades, Griswold Home Care has helped older adults and individuals with disabilities remain safe and independent in the comfort of their own homes.

Our reputation is built on compassion, professionalism, and exceptional service. We believe every phone call, every caregiver interaction, and every client relationship matters—and we're looking for someone who shares that commitment.

Before You Apply

This position is best suited for someone who enjoys working in an office environment where communication, scheduling, organization, and problem-solving are part of the workday every day.

While experience as a caregiver can be valuable, this role is primarily focused on coordinating care, supporting caregivers, communicating with families, and managing daily office operations using phone and computer systems.

To Apply

Please submit your resume along with a brief note telling us:

• Why this position interests you.
• Any experience you have in home care, healthcare, staffing, scheduling, or office operations.
• What you enjoy most about working with clients, families, or caregivers.

We look forward to learning more about you.